Bangalore Account Protection Non Voice
Bangalore Account Protection Non Voice
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Every career journey is personal. Thats why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Process Associate role is responsible for supporting one or several processes including but not limited to monitoring calls researching and providing responses to customer queries and disputes routing for review of open items etc. across customer-initiated associate touchpoints and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experienceThe role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes.
Essential Job Functions (specifics vary based on process)
- Ensures compliance with relevant company and regulatory guidelines
- Achieves expected scores on key performance metrics such as accuracy productivity TAT etc. in processing of assigned support process as per defined performance standards for each process
- Quickly learns applicable policies processes and operations to execute on the assigned process.
- Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry business and operational acumen
- Proven ability to accurately follow published procedures and execute on processes as per established criteria
- Processes defined minimum number of transactions/units of assigned process on a monthly basis
- Cross trains on various processes as per business need
Reports to: Team Lead
Working Conditions/ Physical Requirements: Normal office environment no travel required.
Direct Reports: None
Minimum Qualifications:
- Bachelors degree in humanities arts science commerce or equivalent education
- Years of Work Experience - 0-1 Year(s)
- Experience in a fast paced process-driven environment and ability to meet target productivity and quality goals
Process Analyst
Minimum Qualifications:
- Bachelors degree in humanities arts science commerce or equivalent education
- 2 years relevant work experience
- Experience in a fast paced process-driven environment and ability to meet target productivity and quality goals.
Preferred Qualifications:
- 3 years experience in Fraud Bank Fraud Account Protection Consumer Deposits or related experience.
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
OperationsJob Type:
RegularEmployment Type
Full-Time
