Senior Project Manager Service Now
Senior Project Manager Service Now
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Job Description
Inviting applications for the role of Senior Project Manager Service Now
Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers.
The group is expanding to cater to the growing number of varied and exciting projects and customers.
This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.
Responsibilities
Project Management of product-based solutions
Define project scope goals timelines and deliverables in collaboration with stakeholders and technical teams.
Tracking monitoring & reporting on project progress quality of deliveries budget consumption and timelines.
Monitor project progress and deliver regular status updates to stakeholders.
Identify mitigate and manage risks and issues throughout the project lifecycle.
Enforce ServiceNow best practices and governance standards.
Provideconsultancy to customers on Genpact Digital products
Takeresponsibility for customer satisfaction and building a long-term relationship with key customers
Qualificationsweseekin you!
Minimum Qualifications
Good experience in IT project management with focus on managing ServiceNow projects.
Ability to quickly understand a clients business strategy processes needs and to design solutions to support it.
Experience in leading requirements gathering workshops and business analysis
Proven track record of delivering ServiceNow modules such as ITSM CSM ITOM HRSD or custom apps.
Strong understanding of Agile and Waterfall methodologies; PMP Scrum Master or Prince2 certification is a plus.
Familiarity with ServiceNow platform architecture CMDB and modules is highly desirable.
Project Management skills (Risk scope budget Timelines management etc.)
Excellent communication leadership and stakeholder management skills.
Strong analytical and problem-solving abilities.
Ability to align working hours when needed to customers abroad
Preferred qualifications
Experience in Business Process Management software
Experience with BPM tools like Service Now Appian or Remedy etc.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
