Managed Services CMS_ Associate (Analyst) - Azure Cloud Admin - Operate
Managed Services CMS_ Associate (Analyst) - Azure Cloud Admin - Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloud-based systems.
Driven by curiosity you are a reliable contributing member of a team. In our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives needs and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen ask questions to check understanding and clearly express ideas.
- Seek reflect act on and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.
Azure Operation Analyst (Associate/Senior Associate)
Demonstrates thorough abilities and/or a proven record of success as a team leader:
- Managing and support the Dev to Production cloud PaaS and platform to establish quality performance and availability of hosted services;
- Providing guidance and support for cloud technology practitioners (Application Development team);
- Providing Implementation and Run & Maintain services;
- Working on high volume mission critical systems;
- Providing on call support for Production cloud Environments;
- Working hands-on with customers to develop migrate and debug services issues;
- Providing updated server/process documentation and as appropriate creating documentation where none may exist;
- Focusing on rapid identification and resolution of customer issues;
- Answering questions and perform initial triage on problem reports;
- Providing first/second level cloud environment support;
- Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues;
- Informing Technical Support Management about any escalations or difficult situations that require his/her involvement;
- Providing Cloud customers with an industry leading customer experience when engaging Technical Support;
- Assisting in Tier 2 and 3 triage troubleshooting remediation and escalation of tickets tied to the product support function;
- Training and supporting junior team members in resolving product support tickets;
- Proactively identifying ways to optimize the product support function;
- Coordinating to establish and manage clear escalation guidelines for supported system components;
- Running database queries to lookup resolve issues;
- Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows;
- Demonstrating experience in managing the monthly Windows or Linux environment patching.
Must Have Qualifications:
- Hands-on experience with Azure Web apps App Insights App Service Plan App Gateway API Management Azure Monitor KQL queries and other troubleshooting skills for all Azure PaaS & IaaS Services.
- Proven verbal and written communication skills which will be key in driving customer communication during critical events
- Demonstrating proficiencies in at least one of the technology domains Networking Principles System Administration DevOps Configuration Management and Continuous Integration Technologies (Chef Puppet Docker Jenkins)
- Proven understanding of ITIL framework
Good to Have Qualifications:
- Interest in information security and a desire to learn techniques and technologies such as application security cryptography threat modeling penetration testing
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Cloud Administration Cloud-Based Service Management Cloud Compliance Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication CrowdStrike Dynatrace APM Emotional Regulation Empathy FinOps Operating Model Google Cloud Platform Inclusion Infrastructure Management 12 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
