Strategy & Operations Manager, People
Strategy & Operations Manager, People
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Cleo
At Cleo were not just building another fintech app. Were embarking on a mission to fundamentally change humanitys relationship with money. Imagine a world where everyone regardless of background or income has access to a hyper-intelligent financial advisor in their pocket. Thats the future were creating.
Cleo is a rare success story: a profitable fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isnt just a job; its a chance to join a team of brilliant driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If youre driven by complex challenges that push your expertise the chance to shape something truly transformative and the potential to share in Cleos success as we scale while growing alongside a company thats scaling fast this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
Being an Operations Manager in the People team means working on a range of high-impact cross-functional projects. Youll be expected to step in and solve problems wherever they appear with an ability to go from the strategic to the tactical very quickly.
Youll be pushed to build understanding for multiple domain areas as you take on projects with tight deadlines. This means your priorities can shift day to day from building robust performance frameworks to implementing new systems or processes for recruitment youll have an opportunity to gain exposure across one of the most important areas of any business.
What Youll Be Doing:
Youll take the lead in building and refining the key processes that drive talent density. From setting up seamless goal-setting frameworks to streamlining performance reviews youll be responsible for ensuring that our systems are not only efficient but also scalable as we grow. Youll continuously look for ways to optimize every step of the process working closely with the leadership team to get things done.
Data will play a central role in everything you do. Youll dig into performance data to uncover insights spot trends and identify areas for improvement. This data-driven approach will help you refine our performance management systems ensuring they support employee development and company growth. Youll also be responsible for developing and tracking performance-related KPIs making sure that the right metrics are in place to measure progress and success across the business.
Beyond performance management youll work closely with the Chief People Officer on a range of initiatives. This could involve contributing to larger org design projects helping to implement new systems across the People function or taking on key projects that support broader business objectives. Youll play a critical role in ensuring that the people operations side of the business is efficient scalable and aligned with our long-term vision.
About You:
- 2 years of experience in operations consulting strategy or similar roles (please see note on role level below)
- Strong analytical skills with a focus on data-driven decision-making.
- Intermediate proficiency in SQL for data analysis and reporting.
- Strong project management skills
- Ability to think strategically while executing effectively at an operational level.
- Excellent communication skills and the ability to influence stakeholders across all levels of the organization.
- Comfortable working in a fast-paced high-growth environment.
- Exposure to high-growth startup or fintech environments
- Ops experience at a larger more established tech org
- Process engineering experience
What do you get for all your hard work
- A competitive compensation package (base equity) with bi-annual reviews aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: role can either align with a Level 3 (68985 - 89478) or Level 4 (89478 - 112597) dependent on experience.
- Work at one of the fastest-growing tech startups backed by top VC firms Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things leading others challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We cant fight for the worlds financial health if were not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. Were a globally distributed team. If you live in London we have a hybrid approach wed love you to spend one day a week or more in our beautiful office. If youre outside of London well encourage you to spend a couple of days with us a few times per year. And well cover your travel costs naturally.
- Other benefits;
- Company-wide performance reviews every 6 months
- Generous pay increases for high-performing team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year public holidays ( an additional day for every year you spend at Cleo up to 30 days)
- 6% employer-matched pension in the UK
- Private Medical Insurance via Vitality dental cover and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities online and in-person
- Well pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
We strongly encourage applications from people of colour the LGBTQ community people with disabilities neurodivergent people parents carers and people from lower socio-economic backgrounds.
If theres anything we can do to accommodate your specific situation please let us know.
UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If youre an existing user youll still have access to the app. But some features wont be available (just for a little while). Why 99% of our users are based in the US where financial health is often overlooked. Weve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then well be able to apply what we learn to better support our UK users in the future.
Required Experience:
Manager
Employment Type
Full Time
