Laboratory Support Tech Ld

People are at the heart of everything we do and the inspiration for our legacy of outstanding outcomes innovation strong community partnerships philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of more than 60000 dedicated people including more than 11500 physicians and advanced practice providers and more than 15000 nurses providing care and services in 22 hospitals 300 outpatient locations and several post-acute facilities and Priority Health a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration we are reimagining a better more equitable model of health and wellness.

GENERAL SUMMARY:

Under the direction of the Manager and/ or Phlebotomy Coordinator assists in the organization and daily operations of specimen processing and/or the phlebotomy department (Inpatient Nursing Home Specimen Collection Patient Service Center-draw stations In-Office phlebotomy-physician office). This position reports to Manager Processing Supervisor and/or Phlebotomy Services Supervisor.

ESSENTIAL DUTIES:

1. Trains staff in department policies/procedures for specimen handling processing data entry into laboratory information systems safety/universal precautions and patient confidentiality.

2. Assists in the implementation and maintenance of all policies and procedures required by hospital laboratory and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations.

3. Responsible for the investigation of and resolution of specimen issues by working with management at all levels both technical and pre-analytical.

4. Exhibits superior customer service and communication skills.

5. Monitors patient/physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.

6. Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.

7. Monitors draw and/or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.

8. Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection and specimen processing. This includes special projects and process improvements.

9. Investigates troubleshoots and problem solves lab orders and errors and addresses consoling/coaching events based on investigation outcomes.

10. Initiates maintains and supports employee engagement strategies.

11. Assists with blood draws as requested.

12. Participates in:

Q.I./process improvements data collection QC documentation and/or CAP surveys as applicable to the assigned department.

Staff activities of a High Reliability Organization (HRO)

In training new hires as applicable/assigned

Staff meetings and committee meetings as assigned

13. Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies

14. Assists in scheduling interviewing ordering and any other daily needs of the department.

15. Timekeeping duties assigned as needed based on departmental need.

16. All other duties as assigned by Coordinator Manager Director or other Executive Leader(s).

This document represents the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. It should be understood therefore that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

High school diploma or GED required associates or bachelors degree preferred; Medical Assistant Lab Assistant or Phlebotomy course and phlebotomy externship preferred.

Knowledge of Microsoft Office required

B. Work Experience:

Two to three years of experience in one of the following:

o Phlebotomy Specimen Processing Laboratory related experience or Science related degree.

C. Certification Licensure Registration:

Laboratory Assistant Medical Assistant or Phlebotomy Certification preferred.

D. Other Qualifications:

Supervisor or Leadership experience preferred.

Excellent written and verbal communication skills required

Excellent interpersonal organizational and leadership skills.

BENEFITS:

Corewell Health offers a comprehensive benefits package to meet your financial health and life-work balance goals.

• NEW On-demand pay program powered by Payactiv
• Generous paid time off holidays and flexible scheduling
• Our employees receive special discounts on a wide range of products and services
• Exceptional health dental vision and prescription drug insurance plans
• Relocation assistance
• Generous retirement savings disability insurance identify theft protection and even home and auto insurance
• Free onsite parking at all campuses

This is where extraordinary begins. Find out where it can take you and your career. Apply Now!

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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