Virtual Card Operations Analyst, Associate
Virtual Card Operations Analyst, Associate
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1 Vacancy
Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL we listen learn and leadfostering collaboration and a drive for continuous growth. Were committed to building a diverse and inclusive workplace that values each persons unique skills and experiences. Even if you dont meet every requirement wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
As part of BILLs Virtual Card Operations and Delivery team this position is responsible for helping us identify implement and recommend virtual card enhancement opportunities regarding people process technology and product.
This team is responsible for leveraging all available resources and making every possible effort to successfully deliver virtual card payments. We are seeking a subject matter expert for our team of card processors who understands team goals reporting metrics and can handle the most challenging payments. This role involves researching vendors available payment options successfully delivering previously unsuccessful payments and using those insights to recommend improvements to future payment delivery efficiency and success rates through operational changes.
The ideal candidate must have a passion for working in a dynamic team environment while continuously innovating for process improvements. By sharing their learnings and making updates to our instructions database or recommendations to existing workflows we aim to continuously improve our operations drive incremental revenue and increase customer satisfaction.
The ideal candidate brings payment processing knowledge and experience and has a good balance of both customer centric and business centric mindsets.
- Reviews analyzes and resolves complex payment processing issues. Identifies and tracks patterns or potential systemic team issues in payment processing and escalates to the appropriate stakeholders.
- Recommends and assists with implementing process improvements for daily payment operations within the virtual card team.
- Acts as a Subject Matter Expert on Virtual Card payment methods addressing questions and escalations.
- Collaborates with internal cross-functional teams (Engineering Product Business Enablement Risk Operations) to enhance team processes and procedures.
- Identifies and documents best delivery practices at the vendor level
- Provides recommendations to optimize payment distribution by incorporating agent feedback enhancing customer and vendor experiences and driving efficiency and scale.
- Focuses on increasing revenue by identifying and communicating opportunities to improve success rates at the vendor level.
- Continuously innovates for process improvements ensuring the team stays dynamic and adaptable as we continue to bring on new features to the virtual card product
- Updates the instructions database and recommends changes to existing workflows based on new insights and learnings.
Wed love to chat if you have:
- 2 years of experience with payment processing
- Bachelors Degree or the equivalent combination of four years of education training or work-related experience
- Demonstrated experience using multi-channel telephony technologies such as chat web-portal and phone
- Ability to juggle multiple high priority tasks holding yourself accountable for ownership and deadlines
- Prior experience with coaching team members around soft skills policies processes and workflows
- Passionate about research and investigation of payment exceptions; tenacious in uncovering the root cause of any issue
- Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions
- Excellent oral and written communications skills
- Experience with G-Suite platform is preferred
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated hourly range for this role is noted below for our office location in San Jose CA. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
The estimated hourly range for this role is noted below for our office location in Draper UT. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
IC
Employment Type
Full Time
