Quality & Safety Manager
Quality & Safety Manager
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Job Description
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As a Quality & Safety Manager with Kalamazoo Metro Link you will play a crucial role in ensuring the highest levels of safety service quality and operational efficiency for our transit services. You will be responsible for rider engagement managing on-the-road performance responding to incidents supervising and training drivers and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence. As a Quality & Safety Manager you will have the opportunity to make a meaningful impact on our service quality and operational success. If you are a proactive leader with a passion for safety and service excellence we encourage you to apply!
**This is an in-person position with the expectation that you will be in the field during your shift**
What Youll Do:
- Conduct on-the-road supervision including ride-alongs and shadowing to ensure compliance with safety and service standards.
- Monitor and evaluate driver interactions and adherence to safety protocols providing constructive feedback and coaching.
- Engage with the local Kalamazoo rider community to gather feedback and hold appreciation events.
- Partner with the Field Manager to provide continuous training including initial remedial and refresher courses.
- Deliver hands-on coaching on best practices safety procedures and service expectations.
- Lead post-accident and post-incident protocols serving as the Designated Employer Representative (DER) for DOT compliance.
- Act as the primary point of contact for urgent operational issues implementing real-time solutions to ensure service continuity.
- Review and assess complaint reports driver feedback and training session documentation.
- Conduct training needs assessments and implement necessary improvements.
- 85% on-the-road supervision 15% training and administrative duties.
Who You Are:
- Experience in transit supervision transportation management or a similar field preferred.
- Strong fleet management understanding
- Strong leadership skills with the ability to mentor and guide drivers.
- Excellent problem-solving skills and ability to make quick effective decisions in dynamic situations.
- Strong communication skills for effective feedback delivery and conflict resolution.
- Knowledge of DOT regulations and safety compliance (a strong plus).
Compensation and Benefits:
- Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
- Salary Range: $20-$25/hr
- Expected hours: 20-25 hours per week including on evening and/or weekend coverage
- 85% on-the-road supervision and other activities.
- 15% training and administrative duties.
Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.
Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.
If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride
Via is an equal opportunity employer.
Required Experience:
Manager
Employment Type
Full-Time
