Helpdesk Intern
Helpdesk Intern
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Overview:
The Helpdesk Intern will gain hands-on experience in IT support by assisting the helpdesk team with troubleshooting technical issues supporting end-users and maintaining IT systems. This role offers an excellent opportunity for a student pursuing a career in IT to develop problem-solving skills gain exposure to enterprise technology environments and contribute to a fast-paced support team. They will gain hands-on experience in IT support troubleshooting and customer service while working in a professional environment. This internship provides a well-rounded introduction to IT support preparing interns for future roles in technology and customer-facing support positions. Key learning opportunities include:
- Technical Troubleshooting: Develop problem-solving skills by diagnosing and resolving hardware software and network issues.
- IT Systems & Tools: Gain exposure to enterprise IT environments including ticketing systems remote support tools and system administration tasks.
- Customer Service & Communication: Learn how to effectively assist users translate technical issues into user-friendly solutions and document resolutions.
- Hardware & Software Management: Get hands-on experience with setting up and maintaining workstations peripherals and software applications.
- Team Collaboration & Workflow: Understand how IT teams coordinate prioritize tasks and contribute to broader organizational goals.
- Professional Development: Enhance critical thinking adaptability and project management skills while working alongside experienced IT professionals.
Role Responsibilities:
- Provide first-line technical support for hardware software and network issues.
- Assist in troubleshooting and resolving IT requests via ticketing system email and in-person support.
- Set up and configure workstations peripherals and user accounts.
- Document technical issues and solutions in the knowledge base.
- Support IT projects such as system upgrades inventory management and process improvements.
- Collaborate with team members to enhance the helpdesk experience for end-users.
Qualifications
- Currently enrolled in a college or university preferably in IT Computer Science or a related field.
- Basic understanding of Windows and macOS operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
EEO Statement:We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status protected veteran status or any other characteristic protected by law.
Employee Benefits:Salary is competitive and will be commensurate with experience. In addition Mercatus provides excellent benefits to all individual employees including full health and dental coverage flexible spending accounts long-term disability and life insurance a 403(b) retirement savings program parking/travel benefits and twelve free credits per year at George Mason University.
About the Mercatus Center at George Mason University:For over 40 years the Mercatus Center at George Mason University has been the worlds premier university source for market-oriented ideasbridging the gap between academic ideas and real-world problems. A university-based research center Mercatus works to advance knowledge about how markets work to improve our lives by training graduate students conducting research and applying sound economics to offer solutions to societys most pressing problems.
Required Experience:
Intern
Employment Type
Unclear
