Commercial Lines CSM
Commercial Lines CSM
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Job Summary
The Commercial Lines Client Service Manager (CSM) leads service delivery and client retention efforts for a portfolio of mid- to large-market complex commercial insurance accounts. This role develops and executes client strategies oversees renewals and remarketing initiatives and ensures seamless collaboration with service team members.
Responsibilities
- Develop and implement tailored service strategies for mid- to large-market accounts
- Manage the renewal process including premium analysis coverage reviews and client communications
- Lead remarketing efforts by preparing submissions coordinating with carriers and presenting options
- Generate quotes for new business and renewals ensuring accuracy and timeliness
- Collaborate with the Client Service Specialist and Client Service Associate to deliver exceptional service
- Serve as primary liaison between clients underwriters and internal departments to resolve complex issues
- Monitor account performance and identify opportunities for enhanced service or product solutions
Qualifications/Requirements
- Active Property & Casualty (P&C) insurance license
- Minimum of 3 years experience managing mid- to large-market complex commercial accounts
- Proven track record in client strategy development renewals and remarketing
- Excellent verbal and written communication skills
- Strong organizational and project-management abilities
- Ability to collaborate effectively with diverse stakeholders
- Proactive problem-solving approach and empathetic client focus
- Proficiency with agency management systems and Microsoft Office Suite
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Employment Type
Full-Time
