Executive Driver
Executive Driver
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$ 34450 - 62275
1 Vacancy
Job Description
We are seeking a highly organized and detail-oriented Executive Driver who is responsible for providing high-quality safe punctual and confidential transportation services to executive-level personnel and VIPs. This role requires a professional demeanor exceptional customer service and a strong knowledge of local and regional routes. The Executive Driver will respond to transportation service inquiries resolve issues promptly and ensure a seamless and courteous travel experience for senior leaders and other high-profile individuals.
Primary Responsibilities:
- Safely transport executives and VIP clients to various destinations with professionalism discretion and punctuality.
- Provide outstanding customer service while maintaining a courteous and respectful demeanor at all times.
- Respond to transportation requests inquiries or problems taking appropriate corrective actions such as coordinating repairs scheduling alternate transport or providing field servicing.
- Maintain cleanliness mechanical readiness and appearance of assigned vehicles.
- Monitor schedules and adjust travel routes quickly in response to traffic weather or last-minute changes.
- Support vehicle maintenance needs by coordinating routine servicing and ensuring all repairs are promptly addressed.
- Uphold high standards of confidentiality and discretion while transporting high-level personnel.
- Keep accurate records of trips mileage fuel and maintenance as required.
- Assist with loading/unloading of luggage or materials as needed.
- Ensure adherence to all traffic laws company policies and safety standards.
Basic Qualifications
- TS/SCI w/Poly clearance is required.
- High school diploma or equivalent.
- 13 years of experience in customer service technical support or product support roles.
- Ability to resolve routine service inquiries and issues independently with a customer-first mindset.
- Strong communication skills to explain service processes and solutions clearly to customers and internal teams.
- Working knowledge of service documentation practices including maintaining logs repair records and standard service forms.
- Proficient with standard office software (e.g. Microsoft Office) and customer support platforms or ticketing systems.
- Ability to follow service procedures with attention to detail and make minor adjustments when needed.
- Willingness to escalate complex or unresolved issues appropriately.
- Basic understanding of repair return or field servicing workflows.
- Organized and capable of managing multiple service cases simultaneously under moderate supervision.
Preferred Qualifications
- Experience using Customer Relationship Management (CRM) systems (e.g. Salesforce Zendesk ServiceNow).
- Familiarity with case management and order processing tools.
- Prior experience contributing to or following Standard Operating Procedures (SOPs) for service or support operations.
- Ability to write or contribute to service documentation troubleshooting guides or process improvement initiatives.
- Exposure to product support environments involving technical mechanical or software-related servicing.
- Demonstrated success working in a call center or help desk setting.
- Knowledge of basic troubleshooting techniques and the ability to assist in diagnosing customer issues.
- Understanding of service-level agreements (SLAs) performance metrics and quality control principles.
- Ability to manage transactions or service requests efficiently while ensuring customer satisfaction.
- Experience supporting change management initiatives related to service operations or customer experience improvements.
EC-DAS
Original Posting:
June 9 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $34450.00 - $62275.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Employment Type
Full-Time
