Waitlist Management Analyst
Waitlist Management Analyst
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$ 70000 - 81000
1 Vacancy
Job Description
WHY MIDPEN
At MidPen we build communities that change lives. Since 1970 we have been committed to our mission: to provide safe affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic social and economic backgrounds to live in dignity harmony and mutual respect.
We develop affordable housing provide professional property management for all our communities and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20000 working families seniors and people with special needs. We take pride in delivering affordable housing solutions and we invite you to join us on a journey toward social economic and racial equity.
ABOUT PROPERTY MANAGEMENT
The Property Management team is responsible for operating and maintaining our beautiful communities but beyond that they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity Collaboration Accountability Respect and Excellence) Property Management works closely with our residents our community partners and their fellow MidPenners including close collaboration with our Resident Services team.
BENEFITS AND COMPENSATION
In 2023 MidPen was again certified as an official Great Place to Work and for good reason! In addition we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter) dental vision life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options FSA for childcare medical and commuter benefit options Employee Assistance program and pet insurance for our furry feathered and scaled friends. In addition to 14 paid company holidays which include a paid winter holiday break between Christmas and the New Year we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization we encourage professional development and career advancement and we offer up to $3000 annually ($12000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And as a family-friendly company we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.
PAY RANGE
$70000 - $81000 Annual Salary - Pay based on applicable experience and qualifications
POSITION OVERVIEW
The Waitlist Management Analyst reports to the Compliance Manager within the MidPen Property Management Corporation. This position is primarily responsible for the implementation of centralized maintenance of data pertaining to individual property applicant waitlists for all properties in MidPens portfolio. Additionally this position will be responsible for maintaining marketing materials and the management of opening and closing of property applicant waitlists. The Waitlist Management Analyst will work closely with property staff and the Compliance team to develop streamline and implement waitlist management processes by leveraging technology.
This is a hybrid position based on current MidPen policy of working Tuesdays and Thursdays in the Union City Office. Monday Wednesday and Friday option to work from home or the office. When working from home requires a reliable internet connection.
ESSENTIAL DUTIES
- Responsible for managing and implementing waitlist opening and closing process for MidPens property portfolio
- Collaborates with the Communications team to ensure real time accuracy of waitlist status (open or close) on MidPens website
- Responsible for understanding and complying with individual property marketing and eligibility restrictions Fair Housing regulations and MidPen policies related to waitlist openings and closings
- Tracks expiration of AFHMPs updates and submits renewals for HUD approval
- Collaborates with property staff compliance team IT partners and Leadership team to maintain and improve waitlist policies and processes
- Coordinates and delivers relevant training on waitlist management to property staff
- Collaborates with the Data Analytics Team to develop and deliver monthly metrics reporting on waitlist status and number of active applicants
- Coordinates semi-annual updates/purging of property waitlists with the Property Management team
- Demonstrates professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of applicant/staff relationships and related work product
- Contributes to the overall success of the Compliance Department and Property Management Division by developing a thorough understanding of MidPen Property Managements methodologies tools policies and procedures
- Continuously keeps team members informed of work status and proactively seeks opportunities to collaborate and aid as needed
- Proactively works toward finding new approaches to improve streamline and automate the waitlist management process
- Performs other assignments as requested
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education knowledge skill and/or ability required.
Education and Experience
- Bachelors Degree or equivalent work experience in regulatory analysis and property management
- Minimum (2) years of property management and/or compliance and Fair Housing experience
- Previous experience in the administration of affordable housing programs (including HUD Section 8 and LIHTC program) preferred
Knowledge Skills and Abilities
- Working knowledge of RealPage OneSite a plus
- Strong analytical problem solving and time management skills as well as ability to prioritize and manage multiple projects under tight deadlines
- Excellent written and verbal communication skills
- Ability to work effectively with diverse groups and individuals
- Computer literacy with MS Office Suite programs
- Industry knowledge of regulatory requirements related to affordable housing such as HUD Section 8 Tax Credits HOME and other local governing authorities programs
- Must possess a valid California Drivers License proof of current auto insurance and reliable transportation
- Commitment to the Mission and Values of MidPen Services and MidPen Housing
Physical Requirements
- Constantly perform desk-based computer tasks
- Frequently sitting
- Occasionally stand/walk reach/work above shoulders grasp lightly/fine manipulation grasp forcefully use a telephone sort/file paperwork or parts lift/carry/push/pull objects that weigh up to 15 pounds
- Rarely twist/bend/stoop/squat kneel/crawl
Working Conditions
- This is a hybrid position based on current MidPen policy of working Tuesdays and Thursdays in the Union City Office. Monday Wednesday and Friday option to work from home or the office. When working from home requires a reliable internet connection.
This description reflects managements assignment of essential functions it does not proscribe or restrict the tasks that may be assigned.
EQUAL OPPORTUNITY EMPLOYER
MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Consistent with its obligations under the law MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Required Experience:
IC
Employment Type
Full-Time
