Media Technology Specialist - Ticket Management with German
Media Technology Specialist - Ticket Management with German
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Job Description
Media Technology Specialist - Ticket Management with German
Arbeitsort: 550025 Hermannstadt- Key Responsibilities
- Incident Management:
- Accept and process incident tickets via VR hotline email or ITSM tools ().
- Analyze and resolve technical issues in the VR environment (application and infrastructure).
- Ensure timely restoration of services in line with SLAs.
- Problem Management:
- Identify root causes of recurring incidents.
- Initiate and support long-term solutions to prevent future incidents.
- Collaborate with technical teams to document and resolve problems.
- Change Management:
- Support the planning testing and implementation of changes in the VR environment.
- Ensure minimal disruption to services during change deployments.
- Maintain documentation and compliance with customers change protocols.
- Documentation & Reporting:
- Log all incidents problems and changes in customers ticketing systems.
- Maintain accurate records and change/decision logs.
- Participate in monthly reporting and review meetings.
Qualifications & Experience
- Degree or vocational training inMedia TechnologyInformation Technology or a related field.
- 24 yearsof experience in project-based work preferably in media technology or CAS (Computer-Aided Styling) environments.
- Basic knowledge of ITIL V4processes and standards.
- Experience withincident problem and change managementworkflows.
- Familiarity withITSM toolsand ticketing systems.
- Strongcommunicationteamwork andproject coordinationskills.
- Basic technical understanding ofmedia systemsandCAS software.
- English language C1 German language C1.
We are Bertrandt: an independent international development service provider with long years of automotive expertise.
We create technological solutions for our customers at any stage of the product development process with a focus on hot topics such as digitalization e-mobility and autonomous systems largely for the automotive aerospace and mechanical engineering sectors.
Our goal: accelerating technological progress. We work on this every day with around 13000 employees at over 50 sites worldwide.
Was wir knnen:
- Program flexibil de lucru
- Evenimente interne
- Cafea sau sucuri oferite gratuit
- Reduceri
- Prime angajai
- Munc n echip
Kontakt:
Ioana Corman Tel.:Kontakt:
Ioana Corman Tel.:Kontakt:
Ioana Corman Tel.:Teilen:
Der Bertrandt-Konzern bietet seit ber 40 Jahren Entwicklungslsungen fr die internationale Automobil- und Luftfahrtindustrie sowie die Branchen Maschinen- und Anlagenbau Energie Medizintechnik und Elektroindustrie in Europa China und den USA. Insgesamt stehen unsere Mitarbeiterinnen und Mitarbeiter fr tiefes Know-how zukunftsfhige Projektlsungen und hohe Kundenorientierung.Media Technology Specialist - Ticket Management with German
Ort:Hermannstadt
Required Experience:
Unclear Seniority
Employment Type
Full-Time
