Content Management Analyst- eFile Project Management
Content Management Analyst- eFile Project Management
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Salary Not Disclosed
1 Vacancy
Job Description
Overview:
We are seeking a proactive and detail-oriented Content Management Analyst to support the ATX E-file team in developing and delivering electronic filing functionality across our tax software platforms. This role is ideal for a self-starter who thrives on clear communication timely execution and cross-functional collaboration. You will act as a bridge between state tax agencies developers and internal teams to ensure accurate compliant and timely implementation of e-file specifications for our line of preparer-centric tax software.
Key Responsibilities:
- Serve as a liaison between state tax agencies developers QA teams and internal stakeholders to facilitate timely and accurate development and delivery of e-file content and functionality.
- Act as a product owner for assigned e-file products by gathering and documenting agency requirements and acceptance criteria working with developers to accurately and efficiently process yearly updates and performing acceptance testing with state and federal agencies.
- Lead communications with state agencies to request specifications clarify requirements track approval timelines and resolve issues related to tax form e-filing.
- Create and manage project timelines ensuring deliverables are on track and aligned with seasonal milestones. Proactively raise concerns and propose adjustments when risks to timelines are identified.
- Collaborate with cross-functional teams (development QA compliance and support) to define scope identify dependencies and drive timely execution of project goals.
- Ensure timely clear and accurate communication regarding project status risks changes and upcoming deadlines to team leads supervisors and executive stakeholders.
- Oversee the lifecycle of assigned products including requirement intake spec documentation form mapping e-file table setup testing coordination and production readiness.
- Support government approval efforts by preparing test submissions managing acknowledgments and following through on agency feedback to achieve approval before release deadlines.
- Monitor e-file transmission errors and rejection rates collaborate with developers and QA to investigate root causes and implement enhancements to improve accuracy and customer experience.
- Maintain internal tracking tools and documentation ensuring transparency accountability and alignment across multiple jurisdictions and teams.
- Drive process improvements and propose scalable solutions to recurring communication documentation or workflow inefficiencies.
- Champion user experience and product quality ensuring the implemented e-file solutions meet both regulatory requirements and customer expectations.
Qualifications:
- Bachelors Degree (preferred)
- Project Management Agile (preferred)
- Foundational knowledge of U.S. federal and state tax forms and filing processes (prior tax experience preferred but not required).
- Excellent communication and interpersonal skills with the ability to clearly convey technical and non-technical information.
- Demonstrated strong ability to manage multiple projects deadlines and shifting priorities effectively.
- Proficiency with computer office software and the ability to learn multiple tax software platforms quickly.
- Strong attention to detail with the ability to analyze documents and flag inconsistencies or concerns.
- Experience with e-file schema validation rules or XML highly beneficial (not required).
- Familiarity with project tracking or collaboration tools such as Asana JIRA or similar platforms is a plus.
What Were Looking For:
- A professional who takes ownership of their responsibilities and follows through.
- Someone who isnt afraid to ask questions or raise concerns early.
- A team player who understands that clear communication is critical to shared success.
- A fast learner who embraces change and is ready to adapt as project needs evolve.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
IC
Employment Type
Full-Time
