Sr. Manager, Engineering - Account and Management Services

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As an Engineering Manager leading the account and management services team you will support and build new features to enable account administrators to easily support their teams and manage licenses for their purchased Docusign products. You will lead a team of full-stack engineers with accountability for feature delivery in conjunction with your product management counterparts. You will coordinate with other engineering managers and partner teams to get employees engaged in development of the product stack build out new capabilities maintain existing ones and identify opportunities for engineering efficiency and improvement. You will also work with various key stakeholders in software development to assemble a product roadmap that supports the companys vision.

The Engineering Manager will act as a people manager hiring manager technical leader and delivery manager for the teams you work closely with. You will be responsible for the development career progression and coaching of the individual engineers within your team. The successful candidate will be a self-critical big-picture thinker with an eye toward ongoing engineering and customer experience improvement opportunities.

This position is a people manager role reporting to the Director Engineering.

Responsibility

• Execute with our product roadmap using agile practices
• Build and maintain a set of highly scalable performant and high availability services
• Work with partner teams to build solutions that meet the needs of many teams
• Work with the Product Management team to gather requirements and architect the next set of services
• Improve performance and reliability of existing services
• Be data driven and push for making decisions based on telemetry
• Help mentor and grow the team

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 8 years of combined software development and management experience across multiple languages and frameworks or equivalent experience
• 5 years of hands-on software development or equivalent experience
• 3 years of managing software organizations over 6 people or equivalent experience
• Experience managing full-stack engineering teams

Preferred

• Demonstrated track record leading geographically dispersed teams
• Experience in language framework and toolset agnostic having worked in at least 3 languages or paradigms
• Experience leading full-stack teams with significant front-end focus
• Experience with cloud platforms
• Experience with advanced web applications and TDD on the client side
• Experience with large complex data ecosystems and data quality and lifecycle issues
• A demonstrated track record of being a change agent leaving every team and process better than you found it
• Knowledge and experience in high scale highly available (99.99%) systems
• Experience with C# Azure TypeScript and React
• A track record of finding and developing great talent
• Experience with full-stack SaaS development
• 4-year degree in computer science or related field

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $177900.00 - $287425.00 base salary

Washington Maryland New Jersey and New York (including NYC metro area): $170900.00 - $251325.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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