Lead Product Manager - Digital Operations Experience
Lead Product Manager - Digital Operations Experience
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1 Vacancy
Job Description
The Lead Product Manager Digital Operations role is responsible for developing and leading the execution of JD Finish Lines digital experiences roadmaps focused on driving conversion and revenue. This role will act as the PO for the Digital Operations team owning backlog and prioritization of key commerce driving initiatives and also manage and lead the A/B testing program for JD Finish Line. This role will identify define create and validate digital experiences focused on digital growth solving customer friction points and creating best in class business tools. The Lead Product Manager is responsible for looking ahead to evaluate user experience paradigm shifts and constantly revisit product strategy in response to the changing industry practices and customer behaviors. This leader should effectively exhibit JD Finish Lines core values of Customer People Winning Community and Financial Responsibility in everything they do by performing the following key duties:
Act as the PO for the Digital Operations team owning the backlog and prioritization of key commerce driving initiatives.
Design implement and evaluate A/B tests and other experiments to optimize the conversion and customer experience
Communicate test results to share learnings and insights with stakeholders across broader teams. Celebrate successes.
Converts business goals and objectives into a product roadmap in an iterative process based on industry research customer interactions and through a series of experiments intended to confirm the business value of initiatives.
Serves as the technical business owner for the implementation of new features and capabilities for Digital Operations by owning all business requirements and working cross functionally to ensure successful completion of each project
Collaborates with business unit leads to establish product measures of success and implement tools for tracking these measures
Partner with key business stakeholders to troubleshoot any known issues related to the tool set or key programs and prioritize needs with backlog.
Leverages behavioral data customer feedback and business input to develop prioritize and communicate strategy and roadmap creation.
Works cross-functionally especially with IT as a liaison and key communicator ensuring the implementation of the highest quality digital enhancements for the JD Finish Line brand.
Participates in all Agile ceremonies representing the Digital Operations team and driving the business requirements for additional capabilities and enhancements
Maintains strong relationships with key vendor partners to ensure successful integrations including involvement in regular performance reviews and contract negotiations
Ensure thorough and timely communication between key stakeholders (e.g. senior management business owners technology partners) communicate project status raise issues as needed organize meetings align calendars etc.
Provide ongoing analysis of business process and technology opportunities for operational efficiency.
Owns end to end testing for new features or enhancements along side IT partners
Accountable for the overall business technology solution delivery.
Additional duties and projects as required.
Required Education and/or Experience
Bachelors degree from a four-year college or university or equivalent experience required with Business Merchandising Communications preferred. Minimum of 5-7 years relevant work experience required in eCommerce preferably within business operations/merchandising. Experience working within an ecommerce platform such as Oracle Commerce (ATG) Demandware Magento etc. Deep knowledge of ecommerce best practices and industry trends. Internal JD Finish Line experience is a plus.
Required Computer and/or Technical Skills
Should have fluent knowledge and abilities with G Suite toolset or Microsoft equivalents. Business level understanding of Web technologies.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for more than 6 hours per shift
Use hands to finger handle and feel
Reach with hands and arms
Talk and/or hear
Stand for up to 4 hours at a time periodically
Walk or move from one location to another
Occasionally may need to climb balance stoop kneel or crouch
Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
Punctuality and regular attendance consistent with the companys policies are required for the position.
10% travel needed.
Average workweek is 40-50 hours which can vary depending on business need.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $90000 - $115000 (Depending on Experience); 15% bonus target. This role will be eligible for medical dental vision 401k sick leave parental leave and company paid time off plan.
#LI-DNI
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $90000 - $115000 (Depending on Experience); 15% bonus target. This role will be eligible for medical dental vision 401k sick leave parental leave and company paid time off plan.
This job description is not intended to cover all aspects duties and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
EEO Statement:
The Finish Line Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal state and local EEO laws. The Finish Line Inc. prohibits discrimination against employees and applicants for employment based on race or color religion or creed national origin alienage or citizenship status marital status sex pregnancy status age military status disability or any other characteristic or class protected by law. The Finish Line Inc. provides reasonable accommodations in accordance with applicable laws including for disabilities pregnancy and religious practices.
Need accessibility assistance to apply
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at or email us at A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)
Required Experience:
IC
Employment Type
Full-Time
