Senior Director of CRM Operations
Senior Director of CRM Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 135000 - 175000
1 Vacancy
Job Description
Job Summary
Under the direction of the Associate Vice President for Administration and Engagement the Senior Director of CRM Operations is responsible for the external database of record this includes conversion to new systems integration with other software platforms and ongoing system improvements to optimize the database for development and engagement purposes. The Senior Director of CRM Operations also is responsible for the Data and Systems team in UDAE ensuring data management and confidentiality.
Department Summary
The role of the University Development and Alumni Engagement (UDAE) Division is to foster strong relationships with external partners while enhancing support for Cal Poly. University Development and Alumni Engagement does this by implementing an overall advancement program that includes alumni and parent engagement community outreach coordinated fundraising efforts donor relations gift processing trust and endowment management training and systems support for the donor database and Cal Poly Foundation support and administration.
Key Qualifications
Serve as the manager for the divisions CRM conversion integration and on-going systemimprovements to optimize our external database of record. Manage the CRM systems ongoing useand integration with other platforms.
Manage third party vendor and consultant partnerships with CRM platform and integration softwaremanaged by UDAE.
Serve as a liaison with ITS for data and system integration leveraging various software andintegrating to other divisions across campus.
Lead the UDAE Data Governance Council to develop and implement best practices for externalconstituent data capturing and usage.
Education and Experience
- A Bachelors degree is required in a related field and six years of progressively responsible management experience with at least three years of aggregate experience in philanthropic development software systems preferably in a University setting.
- Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Salary and Benefits
The anticipated hiring range for this role is $135000 - $175000 per year. Note that the offer is calculated based on the background and relevant years of experience of the individual selected.
Factors in determining the appropriate compensation for a role include experience skills knowledge abilities education licensure and certifications and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position based on internal equity budget and collective bargaining agreements (when applicable).
Cal Poly offers a best-in-class benefits program including health dental and vision insurance retirement participation in the Public Employees Retirement System and educational benefits for eligible employees. See our benefits website for additional information.
Cal Poly
Cal Poly is a nationally-ranked public university located in San Luis Obispo California and known for its Learn by Doing philosophy. Each year more than 20000 top-tier students come to San Luis Obispo to put knowledge into action taking their learning outside the classroom as they prepare for careers in engineering agriculture science business humanities and the built environment. Cal Polys hands-on philosophy small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities California and the world. For more information visit .
Equal Opportunity and Excellence in Education and Employment
This position is open and available to all regardless of race sex color ethnicity or national origin. Consistent with California law and federal civil rights laws Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.
Cal Poly is a diverse community of individuals who represent many perspectives beliefs and identities committed to fostering an inclusive respectful and intellectually vibrant environment. We cultivate a culture of open dialogue mutual respect and belonging to support educational excellence and student success. Through academic programs student organizations and activities faculty initiatives and community partnerships we encourage meaningful engagement with diverse perspectives. As a higher education institution we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development faculty and staff training student mentorship and comprehensive support programs. At Cal Poly excellence is built on merit talent diversity accessibility and equal opportunity for all.
Supplemental Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as to satisfactorily complete the background check may affect the continued employment of a current CSUemployee who was conditionally offered the position.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Cal Poly San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This position may be Designated under California State Universitys Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.
Required Experience:
Exec
Employment Type
Full-Time
