drjobs UI Professional VII Supervisor (Internal Only)

UI Professional VII Supervisor (Internal Only)

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1 Vacancy
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Job Location drjobs

Baltimore County, MD - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Introduction

The Maryland Department of Labor (MD Labor)Division of Unemployment Insurance is accepting applications from qualified candidatesfor the position ofUI Professional VII-Supervisor. This recruitment will be used to fillcurrent and future vacancies. The resulting eligible list will be maintainedfor one year after the closing date of the announcement.

GRADE

18

LOCATION OF POSITION

Baltimore County (300 E. Towson Town Blvd Towson MD)

Main Purpose of Job

Supervise and coordinate the efforts of a unit comprised of Claim Center UI Professionals I-V to provide high-quality customer-focused services that regulate the distribution of Unemployment Insurance benefits in accordancewith established guidelines to support the economic stability of the state.

POSITION DUTIES

Prepare regular reports for the UI Claim Center Director or the Director of Benefits for MD UnemploymentInsurance to indicate the workload and support adjustments in staffing. Foster a business-friendly environmentby leading an Unemployment Insurance team in the event of a bulk claim situation at a business site to assist inprocessing claims related to mass layoffs or holiday plant closings. Process daily error reports to ensure timelyand quality determinations/decisions. Investigate operational problems and propose solutions to the UI ClaimCenter Director. Monitor corrective action plans to ensure compliance with the terms of the plan. Compileand maintain legible accurate records documenting the progress of individual staff and conduct and completethe evaluations of an assigned unit of UI Benefit Professionals utilizing the Performance Evaluation Program(PEP) process. Ensure corrective action is taken as warranted utilizing the Performance Improvement Plan(PIP) process. Initiate progressive disciplinary actions subject to the review of the UI Claim Center Director
and the Director of MDUI Benefits when necessary. Recommend personnel actions to the UI Claim CenterDirector and the Director of MDUI Benefits regarding issues that involve individual staff such as promotionsprobations or disciplinary matters. Approve and deny leave requests from subordinate staff dependent uponworkload constraints and according to established policy. Approve and sign monthly and Workday biweeklytime sheets. May provide technical assistance to Department of Information Technology (DoIT) and theUnemployment Insurance Training Coordinator. May participate on interview panels to select new employees.

MINIMUM QUALIFICATIONS

Applications that meet the minimum andselective qualifications will be referred to the hiring manager for interviewselection. Units will select those candidates most closely demonstrating thequalifications for interview.

Experience: Ten years or nine years of experience six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees applying rules and regulations or exercising responsibility for the development of policies or procedures) and an additional four years of experience in a public or private agency related to rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigation program.

Notes:

1. Candidates may substitute an additional six years of experience in administrative staff or professional staff work for the four additional years of experience. One year of this experience must have involved one or more of the following: the supervision of other employees applying rules and regulations or exercising responsibility for the development of policies or procedures.

2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university and six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees applying rules and regulations or exercising responsibility for the development of policies or procedures) for the required experience.

3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.

SELECTIVE QUALIFICATIONS

Please read the jobannouncement in its entirety before applying for this recruitment.Applicationsmust meet all minimum (and selective) qualifications to be considered and toappear on the list of people eligible for hire.


One year of experience with MD Unemployment Insurance benefit system (BEACON).

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.

Prior supervisory experience.

Experience working with Microsoft Word Excel and PowerPoint.

LIMITATIONS ON SELECTION

This recruitment is limited to current employees of the Maryland Department of Labor.

SPECIAL REQUIREMENTS

Personnel employed in thisclassification will have access to federal tax information and must undergo astate and FBI criminal background check as a condition of employment.

All candidates are subject to abackground check against files maintained by the Division ofUnemploymentInsurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUIas a result of unemployment insurance overpayment/fraud. Any unpaid debt mayhave an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that youprovide sufficient information on your application to show that you meet thequalifications for this recruitment. All information concerning yourqualifications must be submitted by the closing will not considerinformation submitted after this candidates will beranked as Best Qualified Better Qualified or Qualified and placed ontheeligible (employment) list for at least one year.

Resumesare acceptable as additional information only. However theapplication must be completed in its entirety or it will be subject torejection.

All information concerning thequalifications including any required documentation (diploma transcriptcertificate etc.) must be submitted and received by the closing submitted after this date will not be considered.

For positions that requireBachelor/Master Degree etc.:

Educational credentials fromforeign countries must be evaluated by an approved education review evaluation must be submitted prior to hire. For further information youmay call International Consultants of Delaware Inc. or WorldEducation Services Inc. 1- or .

EXAMINATION PROCESS

The assessment may consist of arating of your education training and experience related to the requirementsof the is important that you provide complete and accurateinformation on your report all experience andeducation that is related to this position.

The examination for thisrecruitment will be an evaluation and rating of the information provided onyour application. Therefore it is essential that the application is filled outcompletely and accurately listing all relevant education and experienceaddressing the specific qualifications shown above and submitting any requireddocumentation (diploma transcript certification license etc.). Pleaseinclude clear detailed and specific information on your application regardingexperience qualifications related to the minimum qualifications desiredand/or selective qualifications of the position.

***Please note that your answers on the supplementalquestionnaire must correspond to the information provided on your applicationto receive credit.

BENEFITS

FURTHER INSTRUCTIONS

may qualify for additional bonus points towards certification. Any joboffer will be contingent on the candidate providing a U.S. Military form DD 214verifying honorable discharge from service prior to starting employment (andmay be requested prior to interview).Permanent State employees do notneed to submit proof of Veterans status.


If you are unable to applyonline or encounter difficulty attaching required or optional documentationYoumay contact Chevelle Wise or submit via email to. Please be sure to include your name identification number (EasyID#) and job announcement number on any documentation to ensure timelyprocessing.


PLEASE DO NOT FAX OR EMAILUNSOLICITED DOCUMENTATION.

Completed applicationsrequired documentation and any required addendums may be mailed to:

Maryland Department ofLabor/Office of Administration
Attn: UI Professional VII-Supervisor ( #25-) CW
100 S. Charles Street Tower I Ste. 5000
Baltimore MD 21201


TTY Users: call via Maryland Relay

Required Experience:

Unclear Seniority

Employment Type

Full-Time

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