Team Leader - Sales (French)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs:

At TaskUs we believe in putting our people first. Our People First culture is rooted in the belief that creating a supportive inclusive and empowering work environment helps individuals thrive as their authentic selves. Were committed to providing a safe space where you can grow succeed and feel valued every day.

Position Summary:

We are seeking a Sales Team Leader to guide a team of high-performing agents in delivering outstanding results. You will be responsible for daily team management coaching and motivating agents to achieve sales targets and ensure consistent delivery of a superior customer experience. This role also serves as a key connection between frontline agents and company leadership helping to drive communication process improvements and business success.

Key Responsibilities:

Team Management & Leadership

• Supervise daily operations of the phone sales team ensuring agents are meeting or exceeding KPIs related to sales quality and productivity.
  

• Provide guidance and leadership to a team of 1520 agents acting as a mentor and motivator.
  

• Drive a high-performance culture through coaching recognition and development.
  

Coaching & Development

• Conduct side-by-side coaching call monitoring and regular feedback sessions.
  

• Develop and execute performance improvement plans for underperforming agents.
  

• Identify skill gaps and provide ongoing training and support to enhance team capabilities.
  

Operational Oversight

• Manage real-time floor activity schedule adherence and issue resolution.
  

• Compile and analyze team performance reports and share insights with leadership.
  

• Ensure proper use of CRM tools scripts and call handling procedures.
  

Culture & Communication

• Foster an inclusive and motivating environment where team members feel supported and empowered.
  

• Act as a liaison between frontline staff and leadership ensuring information flows both ways.
  

• Champion a People First mindset promoting trust collaboration and professional growth.
  

Client & Business Alignment

• Offer feedback and suggestions for process and product improvement based on customer and agent input.
  

• Participate in hiring onboarding and training of new agents to ensure a strong team foundation.
  

• Support HR processes such as performance evaluations promotions and disciplinary actions when necessary.
  

Qualifications:

• Fluency in both French and English is required.
  

• Minimum 12 years of experience in a sales team lead or supervisory role preferably in a BPO or contact center environment.
  

• Strong understanding of sales strategies customer service and performance metrics.
  

• Proven ability to coach and develop team members to meet and exceed goals.
  

• Excellent communication interpersonal and conflict-resolution skills.
  

• High attention to detail and strong problem-solving ability.
  

• Proficient in CRM platforms reporting tools and call monitoring systems.
  

• Able to work flexible hours including evenings weekends or holidays as needed.
  

What Success Looks Like:

• Consistent achievement of team sales goals and quality metrics.
  

• High levels of agent engagement retention and satisfaction.
  

• Clear actionable feedback that drives agent growth and performance.
  

• Smooth communication between frontline staff and leadership.
  

• A motivated team that embodies the People First culture and delivers world-class customer experiences.
  

Preferred Soft Skills & Traits:

• Confident and assertive leadership style
  

• Strong written and verbal communication
  

• Versatile and adaptable to change
  

• Analytical and logical thinker
  

• Integrity trustworthiness and emotional intelligence
  

• Passion for continuous improvement and team development
  

• Ability to foster a collaborative and inclusive work environment
  

Be a part of something greater. At TaskUs your leadership can drive real impact. Lead with heart grow with purpose and thrive with a team that values you.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL