General Manager Park Place Prime
General Manager Park Place Prime
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Why Ballys
Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a first-in-class sports betting platform and Bally Casino a growing iCasino platform.
With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
Ensures that all aspects of the assigned outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relations skills and ability to market the outlet. Be open minded to new ideas and suggestions so that you are learning something new every day.
Responsibilities:
Schedules all dining reservations for the room and may serve special guest when required.
Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint.
Ensures that food is prepared and served according to the desired portions and quality specifications.
Advises customer on selection of food and beverage items. Supervises all dining room personnel within dining facility.
Assists with the training of new employees ensuring all policies and procedures are followed for providing proper service to customers in the outlet.
Maintains records of personnel performance dining room labor costs and other expenses as to China glass flatware and current departmental time log.
Schedules monthly food service employee meetings to ensure correct execution of restaurant policies.
Schedules all room personnel in accordance with the Operations Management Systems staying within 2% of standards hours and cost.
Responsible for department budget and CERs.
Has working knowledge of union rules and regulations.
Ensures adherence to all Board of Health standards.
Ability to interact and coordinate work with other departments.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback data and behavior.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including policies procedures department goals and business strategy.
Addresses employee performance issues coaches for improvement and provides ongoing feedback.
Other Duties as assigned
Qualifications:
Strong leadership communication and supervisory skills.
Basic knowledge of all phases of restaurant management.
Whats in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical dental and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Let Ballys Bet on You We cant wait to meet you!
Required Experience:
Director
Employment Type
Full-Time
