Technical Case Manager
Technical Case Manager
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Job Description
External Job Advert
Technical Case Manager Household Salary circa 35000
Are you someone whohas a good foundation in Household property claims and a keen focus on progressing your technical handling skills and knowledge We have an exciting opportunity for a Household Case Manager on the Property Major and Complex loss team.
A bit about the job:
Our new colleague will be responsible for the management of a portfolio of large and complex household property claims handling complex and large property claims over 100K end to end. The role will utilise your technical knowledge application of the law understanding of FOS outcomes and our claims philosophies and standards to deliver timely customer-focussed and cost-efficient outcomes. Youll be assigned a buddy once you join the team who will work with you to support you in this new role as you develop your skills and handling ability
Skills and experience were looking for:
Strong technical knowledge In depth understanding of property insurance policies coverage interpretation and claims assessment.
Ability to manage complex and high value property claims ensuring thorough investigations and fair settlements.
Able to make balanced decisions in a decisive manner with a clear focus on indemnity spend
Well developed interpersonal skills to articulate technical issues to a variety of internal and external parties
Well developed customer service skills and ability to react quickly to decisions ensuring excellent customer engagement throughout and being able to understand and communicate complex policy conditions & problem solving skills
What youll get for this role:
Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary circa 35000 (depending on location skills experience and qualifications)
Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Avivas.
Generous pension scheme - Aviva will contribute up to 14% depending on what you put in.
29 days holidays plus bank holidays and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products and other retailer discounts
Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you including sustainability options such as cycle to work
Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please send an email to
Required Experience:
Manager
Employment Type
Full Time
