Junior Field Operations Product Specialist
Junior Field Operations Product Specialist
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Job Description
Who We Are
Tonal is the worlds most intelligent fitness systembuilt to help people train smarter not harder. With innovative technology sleek design and expert-led content were redefining the future of fitness.
Were a team of doers creators and big thinkers committed to building products and experiences that transform lives. At Tonal we dont just raise the barwe establish a new one.
What Youll Do
As a Junior Field Operations Product Specialist youll be a hands-on support resource within our growing Field Operations team. Youll help ensure smooth installations assist service providers in the field and provide real-time support and troubleshooting. While learning from experienced peers youll contribute to Tonals customer-first mission by making every interaction in the field count.
This is a great opportunity for someone early in their career whos excited to grow their technical skills learn operational processes and be part of an innovative company shaping the future of fitness.
Key Responsibilities
Assist in installations and repairs for VIP and escalated customer cases alongside senior team members or experienced installers
Provide real-time support via the Technician Support Hotline for routine questions and minor troubleshooting
Conduct installation and repair field audits in assigned geography to ensure adherence to installation and repair SOPs
Serve as a friendly knowledgeable Tonal ambassador during in-home visits walking members through basic trainer features and answer any questions to help the member have a best-in-class experience Support/P0
Conduct regular reviews with appropriate operations management and external logistics partners to share intelligence and insights gathered from the field
Assist in pilot testing new tools materials and techniques and document findings
Track and report field issues or service feedback to help improve installation processes
Help maintain updated field documentation and resources including training materials and SOPs
Collaborate with senior field team members Customer Care and Last Mile Logistics to ensure smooth handoffs and communication
Consider costs and budget for each activity and provide input for cost-saving measures
Uphold high standards for safety professionalism and customer satisfaction
Who You Are
23 years of experience in field operations installation customer support or similar hands-on roles
Eager to learn new technologies tools and installation methods
Strong communicator with a service-oriented mindset and positive attitude
Tech-savvy and comfortable using mobile apps web tools and digital documentation
Organized detail-oriented and willing to pitch in wherever needed
Open to frequent travel (up to 80%) across U.S. regions including occasional evenings or weekends
Must be 21 with a valid U.S. drivers license and clean driving record
Comfortable working in customers homes in a respectful and professional manner
Interest in fitness health or wellness industries
Nice to Have (Not Required)
Experience in construction consumer electronics home fitness or home appliance installation
Familiarity with Salesforce Google Suite or similar tools
Basic understanding of construction safety or building processes
We Believe In Strength Through Diversity
Tonal is committed to creating an environment where everyone belongs and can thrive. We value diverse perspectives identities and experiencesand we believe they make us stronger as a team. Even if your experience doesnt match every bullet point wed still love to hear from you. Grow with us. Build the future of fitness. Be your strongest.
At Tonal we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We dont just appreciate differences we celebrate them and we always seek people that represent a wide variety of backgrounds. Were dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what were looking for (even if you dont check every single box) send us your application. We would love to hear from you!
Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence dignity integration and equality of opportunity. Should you have any accommodation requests please reach out to us via our confidential email All requests will be addressed and responded to in accordance with Tonals Accessibility Policy and local legislation.
Required Experience:
Junior IC
Employment Type
Full-Time
