Principal Customer Engagement Mgr, Amazon Business Socially Responsible Purchasing

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business (AB) we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight imagination and a healthy disregard for the impossible.

Amazon Business (AB) is looking for an analytical driven and creative leader to join the Socially Responsible Purchasing (SRP) team as a Principal Customer Engagement Manager working with the Education customer vertical. In this role you will drive customer adoption of our SRP initiatives and be responsible for SRP OPS growth in the Education vertical by developing go to market plans and driving partnerships with customers to help Amazons small business selling partners succeed and grow their B2B sales. This will include developing the strategic analysis and product/process enhancements necessary to increase SRP customer engagement product selection and partnerships.


Key job responsibilities
As a Principal Customer Engagement Manager you will work cross-functionally with Sales Product Tech and Program teams to drive ideas from conception to execution co-owning the SRP teams work to segment customers and B2B sellers by managing strategic projects developing incentive programs and translating customer vendor requirements to Amazons B2B sellers.

A day in the life
Projects for this role include working with customer to drive adoption of our SRP initiatives developing models and assessing the capacity of ABs third-party sellers to meet the demands or our customers who prefer to spend money with small/diverse sellers local sellers and businesses that offer sustainable products and services. This role will also own projects to integrate socially responsible purchasing into ABs growing planned and contract-spend segments.

About the team
The AB Socially Responsible Purchasing (ABSRP) team is driving growth for our sellers to support our enterprise customers across industries who are increasingly focused on purchasing responsibly driven by CSR/ESG goals and mandates to support local businesses diverse suppliers and sustainable economies. We relentlessly innovate across a broad spectrum of functions including expanding our selection removing friction in the customer and seller experience and providing exceptional convenience. We are disrupting the status quo by delivering new efficient initiatives to grow small diverse sustainable and local sellers

- 7 years of developing negotiating and executing business agreements experience
- 7 years of business development partnership management or sourcing new business experience
- 7 years of professional or military experience
- Experience writing technical articles speaking at technology conferences and contributing to open source
- Experience developing and executing on GTM strategies that are large in scope

- Experience developing deploying and managing AI products at scale
- Experience interfacing with customers (Enterprise SMB and Startups) and ability to convert customer requirements to high level architecture solutions to build on

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153900/year in our lowest geographic market up to $254500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.