Global Account Director
Global Account Director
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Job Description
ESSENTIAL JOB FUNCTIONS
- Client Facing Role that manages the overall business relationship
- Account mapping business unit breakdown (touchpoints to align regional/global team)
- Run QBRs & ensure they are properly prepared for
- Ensure each Crane Worldwide office servicing the account understands the
SOPs and executes accordingly
- Report Creation / Monitoring / Distribution (responsible/accountable)
- Performance management (responsible/accountable)
- Market Analysis / Industry Awareness
- Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
- Client Reviews Strategic Business Plans
- Value add Programs Process Improvements
- Tender Management Technology Solutions
- Impact & coverage analysis -> identify service or opportunity gaps
- Penetrate organizational structure and develop relationship beyond main points of contact
- Maintain rates and assess yields monthly
- Monitor account for timely payments and assist with collections on past due invoices
Enter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global network
When necessary travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
Ensure all company policies and regulatory requirements are adhered to
Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
Create a business development plan with short- and long-term business objectives initiatives and quantified value-added contributions
Other duties as assigned
PHYSICAL REQUIREMENTS
- Talking hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
- Must have a valid drivers license and safe driving record
OTHER SKILLS AND ABILITIES
- Excellent Organizational Skills
- Excellent written and verbal skills
- Excellent presentation and interpersonal skills
- Thorough knowledge of transportation industry logistics and freight forwarding
- Thorough knowledge of successful sales techniques
- Strong computer skills including Microsoft Office suite
- Detail oriented able to multitask and meet deadlines
- Self-motivated able to work in a team and independently
- Good analytical and program management skills; ability to define develop and document business processes and procedures
- Strong customer service problem-solving and interpersonal skills
- Internal/external sales skills
- Troubleshooting and problem resolution skills
- Leads by example
- Sense of urgency
- Creative
EDUCATION AND EXPERIENCE
- College degree preferred
- 3-5 years successful sales or account management or operations experience in freight forwarding logistics and or transportation industry
- Experience with CRM systems
CERTIFICATIONS AND LICENCES
n/a
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:
At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
- Excellent Medical Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.
Required Experience:
Exec
Employment Type
Full-Time
