Financial Aid Advisor I
Financial Aid Advisor I
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1 Vacancy
Job Description
Title: Financial Aid Advisor I
Salary: 37000
Contract Term Length:12 Months
Standard Hours:37.5
Work Location:Hybrid
FLSA Status: Non-Exempt
College: Gateway Community & Technical College
Campus Location: Gateway Edgewood Campus
Department: Financial Aid
Total Rewards
Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence innovation and creativity including:
- Exceptional health care vision dental coverage for you and your family
- Tuition reimbursement/waiver for you your spouse and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
Provide two-way communication with students families faculty and staff regarding all stages of the financial aid process. Other responsibilities include managing document processing storage and destruction and managing the returned refund check process.
Job Duties:
- Counsels students on the financial aid process evaluates financial circumstances of students and families to better explain options available to them and assists with reporting as needed to facilitate the awarding of financial aid to qualifying students.
- Provides assistance to students and parents in person by phone virtual meetings email tickets or texts. This would include assistance with FAFSA completion in individual appointments or in a group.
- Assist with both on and off-campus enrollment activities as needed.
- Provide assistance to faculty and staff with financial aid questions.
- Runs and manipulates reports in Excel and uses results to send targeted emails to students taking care to ensure no the privacy and security of student information.
- Office lead in collecting student documentation. Processes scans and determines retention needs of financial aid documents. This process includes quality assurance and the coordination of records destruction in compliance with the records retention schedule.
- Manages the returned refund check process. Communicates to students in compliance with the policy. Works with Financial Aid Advisor III to return funds when required. Other duties as assigned by supervisor.
Minimum Qualifications:
- Bachelors degree or equivalent
- Detail-oriented self-motivated ability to work independently and adapt seamlessly to fast-paced dynamic environments.
- Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple priorities effectively and meet tight deadlines.
- Proficient in Microsoft Office (Excel Forms Outlook Teams SharePoint Word).
Preferred Qualifications:
- Previous experience in a community college setting
Employee Rights -Employee Polygraph Protection Act
Equal Opportunity Employer -The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
