Director, Communications & Community Engagement
Director, Communications & Community Engagement
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Salary Not Disclosed
1 Vacancy
Job Description
Director Communications & Community Engagement
Position Summary
The Director of Communications is a dynamic results-oriented leader responsible for shaping and executing the internal and external communications strategy for Cinch Home Services. Reporting to the Chief People Officer with dotted-line accountability to the CEO this role will develop and oversee comprehensive communications programs that elevate Cinchs brand align with enterprise priorities and engage key stakeholdersemployees customers media and strategic partners.
The Director will act as a trusted advisor to senior leaders and serve as the voice behind company messaging thought leadership executive visibility and employee engagement. This leader will ensure consistent compelling and aligned messaging across all platforms using creative storytelling and data-driven insights. This role also includes oversight of Community Engagement efforts ensuring Cinch shows up meaningfully and consistently across its communities and stakeholder groups.
Key Responsibilities
Strategic Communication Leadership
- Lead the development and execution of an integrated internal and external communications strategy that supports Cinchs business goals and culture.
- Serve as a key advisor to the CEO and executive leadership team on communications strategy media positioning and crisis communications.
- Own and evolve the companys strategic messaging platform ensuring clarity and alignment across all channels.
Internal Communications & Community Engagement
- Develop and implement communications that promote transparency belonging and alignment with Cinchs purpose and values.
- Lead community engagement strategy and execution including volunteerism corporate giving local partnerships and social impact storytelling.
- Oversee content and engagement for Town Halls all-hands meetings executive messages newsletters recognition programs and intranet.
- Collaborate cross-functionally with HR IT and Facilities to enhance communication around hybrid workplace and wellness resources.
External Communications & Brand Visibility
- Drive public relations efforts including media outreach press releases and thought leadership placements to enhance brand reputation.
- Serve as spokesperson or prepare executive spokespeople for public appearances interviews and key industry events.
- Build strong media relationships and manage response protocols to ensure consistent and proactive media handling.
- Partner with Marketing to align brand messaging across paid earned shared and owned media channels.
Digital & Social Strategy
- Oversee and manage Cinchs social media presence in collaboration with marketing HR and brand leaders.
- Develop engaging digital content across platforms to support culture recruiting partnerships and thought leadership.
- Monitor and respond to social sentiment trends and emerging channels to drive engagement and protect brand equity.
- Showcase Cinchs community involvement and employee volunteerism across social and internal channels.
Executive & Leadership Communications
- Draft high-impact messaging speeches scripts talking points and presentations for the CEO and executive team.
- Prepare leadership for internal and external speaking engagements interviews and strategic presentations.
Qualifications
- Bachelors degree required; preferred in Communications Journalism Marketing Public Relations or related field.
- 710 years of progressive experience in corporate communications agency media relations or a related environment.
- Exceptional writing editing storytelling and presentation skills.
- Demonstrated ability to lead cross-functional initiatives and influence executive stakeholders.
- Experience with digital tools including content management systems intranet platforms social media scheduling/analytics tools and Microsoft 365.
- Proven ability to manage internal and external communications across fast-paced dynamic organizations.
- Strong business acumen discretion and ability to handle confidential/sensitive information with professionalism.
- Experience managing or supporting corporate social responsibility (CSR) or community engagement initiatives is a strong plus.
Preferred Attributes
- Tech-forward mindset; able to bring creativity and innovation to employee engagement digital storytelling and brand awareness.
- Deep understanding of the connection between culture communications and corporate social impact.
- Experience in a hybrid workforce setting ideally in a service-based or B2C organization.
- High degree of emotional intelligence and ability to connect with diverse of Form
Required Experience:
Director
Employment Type
Full-Time
