Support Engineer III, DEP Support Engineering
Support Engineer III, DEP Support Engineering
Posted on :
16-06-2025
Employer Active
1 Vacancy
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Job Description
Support Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes
Key job responsibilities
Some of the key job functions
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java python or shell scripts and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of support for one or more payment products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- 2 years of software development or 2 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in cloud computing preferably in AWS
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Some of the key job functions
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java python or shell scripts and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of support for one or more payment products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- 2 years of software development or 2 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in cloud computing preferably in AWS
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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