Global Learning Experience Design Manager (TSI), WW SPS Customer Trust Training
Global Learning Experience Design Manager (TSI), WW SPS Customer Trust Training
Posted on :
16-06-2025
Employer Active
1 Vacancy
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Job Description
Were seeking an experienced learning design leader to drive innovation in training solutions that protect Amazons marketplace integrity. This role will lead a global team of Instructional Designers focused on developing world-class training content for teams within Trust and Store Integrity (TSI).
This role offers the opportunity to shape the future of marketplace trust through innovative learning solutions while leading learning professionals across sites.
Key job responsibilities
Strategic Leadership & Team Management
Lead and develop a distributed team of Instructional Designers across multiple geographies
Drive hiring and retention strategies to build best-in-class talent
Provide mentorship and career development opportunities for team members
Foster an inclusive environment that promotes diversity of thought and innovative solutions
Learning Design Excellence
Oversee end-to-end design cycle for training programs
Establish and maintain design standards ensuring consistent quality across deliverables
Drive innovation in online learning engagement and efficiency
Implement performance-based assessment frameworks
Lead the strategy for modular reusable learning content
Stakeholder Management & Communication
Partner with leadership to align learning initiatives with business objectives
Manage complex stakeholder relationships across global teams
Drive consensus on priorities and resource allocation
Create and present executive-level communications and strategic roadmaps
Operational Excellence & Innovation
Define and track meaningful metrics to demonstrate program impact
Establish scalable processes for content development and maintenance
Evaluate and optimize learning management system capabilities
Drive continuous improvement through data-driven decision making
- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing analyzing and communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This role offers the opportunity to shape the future of marketplace trust through innovative learning solutions while leading learning professionals across sites.
Key job responsibilities
Strategic Leadership & Team Management
Lead and develop a distributed team of Instructional Designers across multiple geographies
Drive hiring and retention strategies to build best-in-class talent
Provide mentorship and career development opportunities for team members
Foster an inclusive environment that promotes diversity of thought and innovative solutions
Learning Design Excellence
Oversee end-to-end design cycle for training programs
Establish and maintain design standards ensuring consistent quality across deliverables
Drive innovation in online learning engagement and efficiency
Implement performance-based assessment frameworks
Lead the strategy for modular reusable learning content
Stakeholder Management & Communication
Partner with leadership to align learning initiatives with business objectives
Manage complex stakeholder relationships across global teams
Drive consensus on priorities and resource allocation
Create and present executive-level communications and strategic roadmaps
Operational Excellence & Innovation
Define and track meaningful metrics to demonstrate program impact
Establish scalable processes for content development and maintenance
Evaluate and optimize learning management system capabilities
Drive continuous improvement through data-driven decision making
- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing analyzing and communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
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