Analytics Engineer
Analytics Engineer
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About the Data Analytics Team
At Gorgias the Data Analytics team is a mission-critical partner to every department. We work cross-functionally with Product Marketing Sales Success Support and Engineering teams. Our goal is to ensure accurate timely and actionable data flows across our organization powering business decisions and operational excellence.
We focus on:
Maintaining a robust data platform and stack to ensure data quality and availability.
Designing advanced data models that produce scalable well-governed insights.
Building and deploying data products that drive measurable impact such as:
Lead scoring & routing optimization
Churn prediction models
Automated enrichment pipelines
The team consists of two specialized sub-teams:
Business Intelligence
This team empowers internal teams with performance insights reliable data marts and self-serve analytics tools including dashboards and ad-hoc analyses.
Analytics Engineering
This is where you come in. The Analytics Engineering team owns our data platform and analytics codebase ensuring our datasets are trusted performant and easy to use. Were building the foundation that enables our business to operate data-first at scale.
What Youll Do
Were looking for an Analytics Engineer whos excited by the idea of building a world-class internal data platform that empowers every team at Gorgias to make smarter faster decisions.
Youll collaborate closely with Data Analysts Software Engineers and business stakeholders to scale our analytics capabilities.
Your responsibilities include:
Design build and maintain robust data models using DBT that power strategic insights and reporting.
Own and improve our analytics engineering codebase prioritizing data reliability scalability and performance.
Implement proactive data quality monitoring and alerting using tools like Metaplane and Datadog.
Collaborate with analysts to drive analytics best practices enforce code quality standards and conduct peer reviews.
Document your work thoroughly and promote a culture of knowledge sharing and self-serve analytics.
Who You Are
3 years of experience as an Analytics Engineer or equivalent role in a fast-paced data-driven environment.
Expert in SQLyou write elegant performant queries and take pride in readable code.
2 years experience with the modern data stack including dbt cloud warehouses (BigQuery preferred) and data pipeline tools (e.g. Airbyte Fivetran Segment).
Strong understanding of data modeling warehouse architecture and transformation best practices.
You demonstrate strong business acumenyoure not just technical; you care deeply about solving business problems with data.
Excellent communicator who enjoys mentoring others and translating complex data concepts into business value.
Comfortable juggling multiple priorities and working with a wide variety of stakeholders from product to go-to-market teams.
Our Tech Stack
Youll be working with a modern thoughtfully built stack:
Data Warehouse: BigQuery
Data Transformation: dbt
BI Tools: Periscope Omni
Data Activation: Hightouch Segment
Monitoring & Lineage: Metaplane Datadog OpenMetadata
Orchestration & CI/CD: ArgoCD GitHub Actions Terraform
Project Management: Linear Notion
Benefits & Perks
5-week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave (16 weeks)
MacBook Pro
Personal credit card to buy lunches (we use Swile)
We provide private health insurance (we use Alan)
Get up to 700 to set up your workstation at home (working from home should feel breezy)
Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Employment Type
Full-Time
