GSA FRONT OFFICE
GSA FRONT OFFICE
Posted on :
15-06-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an enthusiastic and customer-focused GSA Front Office professional to join our team in Mumbai India. As a Guest Service Agent you will be the face of our hotel ensuring exceptional guest experiences from check-in to check-out.
- Greet guests warmly and provide a seamless check-in and check-out process
- Respond promptly and efficiently to guest inquiries and requests
- Handle guest accounts and process payments accurately
- Promote hotel facilities and services identifying opportunities for upselling
- Maintain high standards of customer service at the front desk
- Collaborate with other departments to ensure guest satisfaction
- Manage day-to-day front office operations
- Address and resolve guest concerns in a professional and timely manner
- Ensure the lobby and front desk areas are clean and presentable at all times
- Stay informed about local attractions and events to assist guests with recommendations
Qualifications :
- Diploma or degree in Hotel Management or related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in multi-tasking and working efficiently in a fast-paced environment
- Demonstrated customer service orientation and ability to exceed guest expectations
- Flexibility to work various shifts including weekends and holidays
- Team player with a positive attitude and willingness to go above and beyond
- Basic computer skills and familiarity with hotel management software (knowledge of Opera PMS is a plus)
- Ability to stand for extended periods and assist with luggage if needed
- Fluency in English; knowledge of additional languages is an advantage
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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