Customer Service Representative
Customer Service Representative
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$ 55000 - 67000
1 Vacancy
Job Description
Title: Inside Sales/Customer Service Representative
About Accu-Tech USA:
Accu-Tech USA a Tavoron company is headquartered in Wake Forest NC. We specialize in providing innovative engineered automation products linear motion products applications engineering support and machining services to companies from healthcare and optical equipment to packaging and automated machinery.
Summary:
Accu-Tech USA is seeking a detail-oriented and customer-focused Inside Sales/Customer Service Representative to support our sales operations in North Carolina. This role is responsible for managing inbound inquiries processing orders and quotes and delivering exceptional service to new and existing clients. The ideal candidate will have strong communication skills technical aptitude and a proactive attitude toward building relationships and ensuring customer satisfaction. This position plays a key role in supporting the sales team and driving operational excellence.
Essential functions
- Respond to inbound inquiries via phone email and web submittals
- Build and maintain strong long-term relationships with customers to foster loyalty and satisfaction
- Assist in identifying customer needs and recommend suitable products or services
- Accurately process orders quotes and sales transactions
- Make outbound calls to target accounts to schedule meetings for the sales team
- Maintain accurate customer records in CRM systems
- Track leads quotes and follow-ups to ensure timely communication
- Develop accounts by reviewing purchase history and suggesting related items or new solutions
- Explain technical features and product benefits to customers
- Address and resolve customer issues efficiently
- Escalate complex problems to the appropriate team while ensuring timely follow-up
- Stay current on product features pricing and promotions
- Participate in ongoing product training and sales technique workshops
- Achieve or exceed defined sales targets and KPIs
- Prepare regular reports on sales activity customer feedback and market trends
- Work cross-functionally with marketing operations and sales to support customer experience
- Share relevant customer feedback with internal teams to enhance product and service delivery
- Maintain organized records of interactions and transactions
- Assist in the preparation of proposals and sales presentations
Qualifications
- Experience working in ERP or CRM systems (e.g. Salesforce SAP NetSuite)
- Familiarity with order entry quote generation and sales reporting tools
- Proficient in Microsoft Office Suite (Excel Word Outlook PowerPoint)
- Ability to understand and articulate technical product specifications
- Demonstrated success meeting individual or team sales targets
- Strong written and verbal communication skills with professional phone and email etiquette
- Skilled at multitasking in a fast-paced environment
- Ability to prioritize tasks and meet deadlines with minimal supervision
- Attention to detail in data handling quote accuracy and follow-up tracking
- Collaborative mindset with the ability to work well in a team-oriented culture
- Willingness to learn and contribute across departments
- Self-starter with a proactive attitude toward problem-solving and process improvement
Preferred education and experience
- High School Diploma required; Technical Degree preferred
- Prior experience in sales or customer service preferred
- Prior experience supporting B2B or industrial sales preferred
Physical Demands.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms; climb or balance and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision and the ability to adjust focus.
Work Environment.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Why work for us
- We believe in people. We look for great people who are committed and focused. They know what it takes to produce the best results because it really is all about client satisfaction. We look for dedicated professionals from a variety of fields. Above all a good fit for our team has a passion for excellence solid experience and a willingness to make a difference. We support you in developing your goals and growing in your career. In short by joining our team you increase your professional value and work on engaging projects. Most of all you fit into a team focused on helping you grow your skills.
- We are innovative. We host many events that you may become a part in-house training to out-of-town events we always have something going on. We believe in innovation. With a JHFoster career you exercise your creativity every day.
- We have a passion for excellence. We focus on providing the best customer service as a company to our customers. We offer a competitive salary and benefit package including medical dental and a 401(k) program. If youre looking for a place to build your skills you will find it in a career with us.
If you require an accommodation to complete your application please
The company does not discriminate in employment opportunities or practices based on race color religion sex national origin ancestry age physical or mental disability medical condition including genetic characteristics pregnancy sexual orientation marital status familial status veteran status status regarding public assistance membership or activity in a local commission or citizenship status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
