Senior Enterprise Client Success Manager
Senior Enterprise Client Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 140000 - 155000
1 Vacancy
Job Description
Location: NYC
Hybrid
Full-time
Role summary
Payoneer is a market leader in cross-border payments and powers the world largest online marketplaces offering a highly competitive value proposition supporting the worlds rapidly growing global commerce ecosystem. With a vastly comprehensive payouts network enabling customers to make payments to over 200 countries Payoneer is uniquely positioned.
If this sounds exciting to you join an incredible team of highly motivated fast-paced entrepreneurial go-getters in the role ofSenior Enterprise Client Success Manager. The Enterprise Client Success Manager will focus on managing our largest and most strategic Enterprise clients in the region enabling them to scale through making payments frictionless driving acquisition of new merchants and growing the Mass Payout solution stack through building trusted relationships with both key team members and client decision makers to help customers realize value from Payoneers seamless payment capabilities.
What youll do:
- Manage Payoneers Enterprise client relationships at the senior level through understanding clients business industry payment needs & flows growth opportunities
- Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding clients strategic initiatives and decision-making process
- Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. gig economy social platform eCommerce freelancer content distribution and others)
- Develop and drive the overall long-term strategy for accounts aligned to customer business objectives while prioritizing cross and up sell opportunities
- Negotiate commercial & contractual terms contract renewals and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives
- Interpret data (market data competitive data proprietary data and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
- Conduct regular business reviews with clients to establish growth goals and track performance against jointly agreed objectives
- Display accountability adaptability helpfulness and focus to better support our clients to maintain client health
Who you are:
- 8 years of experience in a client-facing role in high growth technology firms ecommerce/payments firms fintech space or in a financial institution
- Bachelors Degree in related field
- Successful track records of achieving commercial targets
- Data-driven and analytical mindset
- Analytical problem solver customer obsessed team oriented
- Ability to work with global cross functional teams including sales/BD finance marketing risk customer care legal product professional services and compliance
- Work autonomously to own all aspects of the client relationship and be the clients advocate within Payoneer
What we offer:
- Discounted medical dental and vision insurance (coverage starts on day one) HSA and FSA
- 401K with employer match
- Employee Stock Purchase Plan (ESPP)
- Fitness/Wellness reimbursement
- Generous PTO paid holidays and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
In accordance with New York City Law below is the annual base salary range for this position. Actual annual base salary is based on but not limited to: experience education professional licenses location and business needs. The position is eligible for health insurance disability insurance life insurance 401k plan paid-time off and sick (and where applicable safe) leave.
The annual base salary range for this position is: $140000 - $155000.
#LI-JE1
Required Experience:
Manager
Employment Type
Full Time
