Front Desk Manager
Front Desk Manager
Posted on :
15-06-2025
Employer Active
1 Vacancy
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Job Description
Description
Additional Information: This hotel is owned and operated by an independent franchisee Marriott Hotels Limited. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Position Overview
The Front Desk Manager oversees all aspects of the front desk operations ensuring exceptional guest service efficient check-in and check-out processes and effective communication between guests and hotel staff. They are responsible for managing a team of front desk agents and maintaining a welcoming and professional atmosphere in the hotel lobby.
Essential Functions and Responsibilities
- Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers daily.
- Develops specific goals and plans to prioritize organize and accomplish your work.
- Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations recognizes performance and produces desired results.
- Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Assists the Front Office Manager in administering front office functions and supervising staff daily.
- Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk.
- Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
- At least 2 years of related experience required.
- Excellent written and oral communication skills.
- Ability to work independently (and in a team).
Work Conditions & Physical Demands
Work is performed indoors and outdoors in a commercial setting with regular exposure to cold heat noise people and equipment.
Able to work independently or as a team member and support managers with special projects.
Strong collaboration skills works well across functional areasexcellent relationship-building skills; able to collaborate with various levels of the organization.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; talk or hear and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Values We Seek
Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on ones own words and actions to adapt grow and succeed. We embrace our differences while recognizing what brings us together.
Collaboration: Collaboration begins with strengthening our relationships with our residents owners partners and employees relying on strong communication and a deep understanding of the values and needs of all those involved.
Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours including weekends and evenings.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications regardless of race color religion sex sexual orientation genetic information age disability national origin veteran status or any other classification protected by law.
Background Check Process
Employment with Savour Hospitality is contingent on completing a complete background check process including reference pre-employment drug testing credit and criminal background review.
This company is an equal opportunity employer.
frnch1
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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