IT Support Specialist
IT Support Specialist
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Job Description
Job Title:
IT Support SpecialistRequisition ID:
R025523Job Description:
We are seeking a motivated and reliable IT Support Specialist to join our IT team to act as first point of conatact for locla users and handle complex technical issues and provide advanced support for users across the organization
This role is pivotal in bridging frontline technical support and engineering teams ensuring prompt resolution of incidents and smooth operation of IT infrastructure and services. The ideal candidate will operate across all levels of supportL1 L2 and L3providing comprehensive assistance from initial troubleshooting to deep technical analysis and resolution.
The ideal candidate is a highly motivated and resourceful individual with solid technical skills and a customer-focused mindset who can take ownership of issues and are eager to contribute to continuous improvement within the IT support ecosystem.
Key Responsibilities:
Resolve IT incidents and service requests across all levels from simple L1 tasks to complex L3 issues.
Provide in-depth troubleshooting and root cause analysis for hardware software application and network issues
Collaborate with cross-functional IT teams and third-party vendors to ensure issue resolution.
Administer and support enterprise systems including user accounts access permissions and system configurations.
Support IT infrastructure projects including deployments upgrades and migrations.
Document solutions and create technical articles for the knowledge base to support knowledge sharing.
Monitor and respond to alerts from IT systems and tools ensuring system uptime and availability.
Manage onboarding of new employees: prepare workstations configure accounts and provision IT equipment
Mentor junior support team members and provide guidance on issue resolution.
Requirements:
Proficiency in English (spoken and written) at minimum B2 level
Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
4 years of experience in IT support roles with at least 1 year in a Level 2/3 capacity.
Ability to perform physical tasks (e.g. lifting and setting up hardware)
Advanced knowledge of Windows OS Microsoft 365 Active Directory virtualization platforms and remote support technologies.
Experience with system administration tools (e.g. SCCM Intune JAMF PowerShell).
Strong understanding of networking concepts (TCP/IP DNS DHCP VPN).
Familiarity with ITSM tools such as ServiceNow Jira
Excellent analytical problem-solving and customer service skills.
Strong written and verbal communication skills.
Knowledge of version control system is a plus.
Relevant certifications such as CompTIA Network/ Security Microsoft Certified Professional (MCP) or similar are a plus.
Not sure you meet allthequalificationsLet usdecide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification when in fact they often do! At Activision we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Our World
At Activision we strive to create the most iconic brandsingaming and entertainment.Weredriven by our mission to deliver unrivaled gaming experiences for the world toenjoytogether. We are home to some of the most beloved entertainment franchises including Call of Duty Crash Bandicoot Tony Hawks Pro Skater and Guitar Hero. As a leading worldwide developer publisher and distributor of interactive entertainment and products our press start is simple: delight hundreds of millions of players around the world with innovative fun thrilling and engaging entertainment experiences.
Werenot just looking back at our decades-long legacy;wereforging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate creative and diverse teams within our organization.
Werein the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater this could be your opportunity to level up.
Ready to Activate Your Future
#elsewhere
Required Experience:
Unclear Seniority
Employment Type
Full-Time
