Service Department Videographer
Service Department Videographer
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Salary Not Disclosed
1 Vacancy
Job Description
Casey Auto Group is seeking a Service Videographer/Apprentice Service Advisor to join our team! If you are looking for a company large enough to grow in but small enough to appreciate you this is it!
This position is located in our automotive service department and will work alongside experienced technicians and service advisors as a service videographer and automotive service advisor trainee.
If you have a passion for cars and customer service and are wanting to build a career in the automotive industry then we encourage you to apply!
Automotive Service Advisor Responsibilities:
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Job Qualifications:
- Organized and friendly personality
- Time management skills
- Exceptional communication skills with your customers
- Professional well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
- Must be at least 18 years of age
Benefits of being a Casey employee:
- Highly productive shops
- Career advancement opportunities
- Competitive pay
- Clean and professional work environment
- Family owned and operatedfor over 60 years with six locations in Newport News and Williamsburg (BMW Honda Toyota Chevrolet Volkswagen Subaru and Kia)
- Ongoing Professional Development
Benefits Offered:
- MedicalDental Vision and Life Insurance
- HSA FSA and LPFSA
- Prescription Drug Coverage
- Company paidHealthJoy program
- Telehealth visits
- Medical Bill Review
- And more!
- Short- and Long-Term Disability
- Legal Resources and Identity Theft Protection Coverage
- Company paid Employee Assistance Program (counseling services)
- Weekly pay
- Employee Discounts (YMCA Onelife Fitness vehicle services and more)
- 401 (k) Retirement Savings Plan
- Company paidLife Insurance Policy
- Paid vacation time
The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury the Casey Auto Group continues to meet and exceed Hampton Roads transportation needs. We are driven to be the very best and were always looking for passionate motivated professionals who share that same drive to join us. Perhaps youre one of them.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
