Customer Service - Donor Support Technician (Bilingual â English/Spanish)
Customer Service - Donor Support Technician (Bilingual â English/Spanish)
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Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity
Responsible for preparing the donor donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
The Role
- Prepares the autopheresis machine for the pheresis process.
- Monitor the donor and the pheresis process responds to specific alarms or signals that may occur during the process.
- Disconnect the donor when the process is complete.
- Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process such as machine alerts and alarms volume variances and donor adverse events.
- Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understand the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintain clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintain confidentiality of all personnel donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required at the discretion of the organization to meet the needs of the business.
- Perform job-related duties as assigned.
Your skills and experience
Education
High school diploma or equivalent required
Experience
- Minimum of three (3) months work experience preferably in medical or health provider environment or equivalent combination of education and experience
- Will perform basic math calculations
Working Conditions
(physical & mental requirements)
- Understand remember and apply oral and/or written instructions
- Understand and follow basic instructions and guidelines
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of time
- Reach bend kneel and have high level of manual dexterity
- Occasionally be required to lift and carry up to 25 pounds
- Fast paced environment with frequent interruptions
- Frequently exposed to hazardous chemicals extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- Required to work overtime and extended hours to support center operational needs
Our Benefits
For more information on CSL Plasma benefits visit CSLPlasma CSL Plasma is one of the worlds largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma. At CSL Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy we are able to better understand and connect with our patients and donors foster strong relationships with our stakeholders and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL.We want CSL to reflect the world around us
Do work that matters at CSL Plasma!
Required Experience:
IC
Employment Type
Part-Time
