Front Desk Agent/ FT Seasonal
Front Desk Agent/ FT Seasonal
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 17 - 18
1 Vacancy
Job Description
Job Title:
Front Desk Agent
Location:
Showboat
Showboat LLC
Department:
Front Desk
FLSA
FT/PT Status:
Non-exempt
Full-time/Seasonal
Summary of Position
Responsible for performing in a pleasant professional and efficient manner a combination of duties mainly related but not limited to check-in and check-out of guests which contributes to an overall positive experience.
Organizational Relationships
Reports to:
Front Desk Manager/Director of Front Desk
Supervises:
Qualifications and Skills
- Must be 18 years of age or older
- Excellent communication and interpersonal skills as well as listening attentively to guests
- Strong attention to detail
- Ability to multitask and prioritize effectively with front desk activities
- Ability to provide and receive constructive feedback and guidance
- Work flexible schedule including nights weekends and/or holidays as needed
Education and Experience
- High School diploma/GED or equivalent education
- Bilingual preferred but not required
- Hospitality training preferred
- Previous experience in customer service role specifically hospitality or hotel setting
- Proficient computer skills including but not limited to Microsoft Word Power Point Excel and Outlook and other required systems.
Duties and Responsibilities
Guest Check-in and Check-out:
Greet guests with a warm welcoming manor
Registering arriving guests assigning rooms processing payments and handling departure procedures
- Make and issue room key and instructions directly to guest as appropriate without announcing room numbers
Guest Inquiries:
Answer questions about hotel amenities local attractions directions and services (i.e. hotel services arcade waterpark shopping dining and local entertainment).
Reservation Management:
- Taking room reservations confirming details managing room availability and canceling reservations as needed
Customer Service:
Providing a friendly and helpful demeanor to address guest concerns and requests
Complaint Handling:
Resolving guest complaints in a professional and timely manner along with the Supervisor
Billing:
Compute bill collects payment and makes changes for guests.
- Understand and enforce the hotel company credit policies
- Close guest balances
Performs other related duties as assigned by the Font Desk Manager and /or Director of Front Desk
Showboat Core Values
Demonstrates Showboats core values in the performance of position responsibilities:
1) Friendly Focused - we are committed to creating a fun environment that embraces families and children of all ages.
2) Kindness Focused - we demonstrate kindness in everything we do seeking to uplift and support all of those around us.
3) Team Spirit - we foster a respectful workplace where team members work together to exceed our guests expectations.
4) Hearts that Serve - we are driven by a passion to bring joy and happiness to the guests that we serve.
5) Take Ownership - we take full responsibility for our actions and the resulting outcomes embracing personal accountability.
Essential Functions
- The ability to attend work predictably and regularly and to be punctual.
- The ability to work varying schedules including evenings weekends holidays and extended hours as business operations dictates
- The ability to read and understand documents drawings and instructions (whether presented in written oral diagram or schedule form).
- The ability to work with mathematical concepts and to apply concepts to practical situations.
- The ability to work cooperatively with others.
- The ability to deal politely and professionally with customers and coworkers.
- The ability to perform several tasks at once.
- The ability to follow directions or instruction.
- The ability to use a computer to communicate create and access information.
- The ability to lift and move 25 pounds.
- The ability to sit/stand/bend/stretch etc.
- The ability to use hands to finger handle or feel and reach with the hands and arms
Physical Demands
Constantly - occupation requires this activity more than 66% of the time (5.5 hours/day)
Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)
Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)
Not Applicable - activity is not applicable to this occupation.
Physical Demands
Stand
Constantly
x
Frequently
Occasionally
Not Applicable
Walk
Constantly
x
Frequently
Occasionally
Not Applicable
Sit
Constantly
x
Frequently
Occasionally
Not Applicable
Handling/Fingering
Constantly
Frequently
x
Occasionally
Not Applicable
Reach Outward
Constantly
Frequently
x
Occasionally
Not Applicable
Reach Above Shoulder
Constantly
Frequently
x
Occasionally
Not Applicable
Climb
Constantly
Frequently
x
Occasionally
Not Applicable
Crawl
Constantly
Frequently
x
Occasionally
Not Applicable
Squat or kneel
Constantly
Frequently
x
Occasionally
Not Applicable
Bend
Constantly
Frequently
x
Occasionally
Not Applicable
Lift/Carry
10 lbs. or less
Constantly
Frequently
x
Occasionally
Not Applicable
11 to 20 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
21 to 50 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
51 to 100 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
Over 100 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
Push/Pull
12 lbs. or less
Constantly
Frequently
x
Occasionally
Not Applicable
13 to 25 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
26 to 40 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
41 to 100 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
Environmental Factors
Extreme Cold (non-weather)
Constantly
x
Frequently
Occasionally
Not Applicable
Extreme Heat (non-weather)
Constantly
Frequently
x
Occasionally
Not Applicable
Loud Noise Level
Constantly
Frequently
x
Occasionally
Not Applicable
Other
Ability to Read
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Speak English
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Understand Verbal Directions
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work Regularly
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work on Time
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Work Safely
x
Constantly
Frequently
Occasionally
Not Applicable
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position.
This job description is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
