Automotive Service Advisor Assistant
Automotive Service Advisor Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Automotive Service Advisor Assistant
ExecutiveKia has an immediate opening in our service facility for an enthusiasticService Coordinator!
What we Offer
- Medical Dental & Vision Insurance
- 401k Program
- Professional/Respectful Work Environment
- Advancement Opportunities
- Ongoing Training & Development
- Paid Time off/Vacation
- Flexible Work Schedule
- Excellent compensation plans with bonuses/incentives
- Employee vehicle purchase plans
- Discounts on products and services
- Health & Wellness
Are you ready to be part of one of Connecticuts fastest growing and most respected automotive groups At Executive Auto Group were not just expanding were setting the standard for excellence in the industry. As one of the states largest and most successful dealership networks we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment outstanding benefits and a culture built on respect growth and opportunity. If youre inspired by innovation driven by success and eager to work alongside talented forward-thinking professionals your future starts here.
Your Role:
- Answer incoming calls emails or online requests to schedule service appointments.
- Coordinate appointment times based on technician availability and customer needs.
- Confirm appointments and send reminders to customers.
- Greet customers in person or over the phone in a professional and friendly manner.
- Service Coordination
- Communicate with service advisors and technicians to ensure accurate scheduling.
- Update customers on the status of their vehicle service or repairs.
- Help manage the flow of vehicles through the service department.
- Maintain accurate records of appointments and customer interactions.
- Input and update customer information
- Prepare service-related paperwork and reports as needed.
- Problem Resolution
- Handle scheduling conflicts or customer complaints with professionalism.
- Escalate complex issues to service managers when necessary.
Requirements:
- Strong communication and interpersonal skills
- Organizational and time management abilities
- Familiarity with dealership software
- Basic automotive knowledge is a plus
- Customer service experience especially in a fast-paced environment
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
