Client Service Representative
Client Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Client Services Representative
Role Summary
Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager the Client Services Representative will be responsible for duties surrounding larger clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day requirements of the clients business to ensure a high level of quality execution and communicating and coordinating all the clients requests.
Key Results Areas
Execute defined tasks related to specific client requirements ensure client service obligations and program specifications sold to the client are attained
Serve as a consultative extension of the client to provide recommendations on project campaign and program execution by facilitating with internal Archway cross-functional departments as needed
Execute and support defined tasks for onboarding as defined in client requirements
Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth
Identify client health risks and provide recommended solutions with the coordination of other departments
Proactively identify and report monthly financial variances as they occur
Quality check invoices to ensure all services are accounted for
All other duties as assigned
Skills & Qualifications
Bachelors or advanced degree preferably in business or equivalent work experience
Ability to develop maintain and deepen relationships with senior-level client contacts
Track record of exceeding relationship management objectives
Proven business acumen judgment and decision-making skills
Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment
Record of success as a self-starter who can work independently and in a team environment
Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements
Proficient in MS Office suite and ability to learn new systems
Aptitude for interpreting contracts and legal documents
Ability to travel independently up to 5% or as may be required
Advatix Inc. is committed to an inclusive workplace that does not discriminate against racenationality religion age marital status physical or mental disability sexual orientation gender orgender identity. We believe in diversity and encourage any qualied individual to apply. We are an EEOCEmployer.
Required Experience:
Senior IC
Employment Type
Full-Time
