Taxpayer Assistance Officer
Taxpayer Assistance Officer
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$ 41125 - 44003
1 Vacancy
Job Description
Job Responsibilities
Who we are:
At the South Carolina Department of Revenue (SCDOR) we are funding a better state to live work and play. Offering excellent benefits defined career paths tuition assistance and self-development opportunities we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDORs successby collecting 95% of South Carolinas general fund our team serves with purpose and impacts the success of our community.
Learn more about why you should join our team at are looking for teammates who are:
- Committed to customer service and interested in helping others
- Dependable focused and flexible
- Able to utilize and master technology thats constantly being enhanced to ensure security of data and provide a better user experience
- Comfortable taking on work as it comes in and thats connected to a variety of tax topics
- Curious to gain new insights
- Able to communicate effectively and exercise patience with customers
What you will do:
You will provide basic taxpayer and customer assistance and registration through the Taxpayer Service Center in a courteous and professional manner with a focus on security of taxpayer data.
Primary job duties include:
- Providing customer service to help resolve tax related questions and issues.
- Processing business registrations for retail licenses and withholding admissions and coin operated device tax accounts.
- Reviewing and processing Power of Attorney submissions and system work items.
- Using tax systems to adjust and/or correct taxpayers accounts.
- Making suggestions and/or recommendations to improve existing practices or processes.
Minimum and Additional Requirements
Either:
- A bachelors degree OR
- An associates degree and directly related work experience OR
- A high school diploma and directly related work experience
Preferred Qualifications
- Customer service experience
- Considerable knowledge of office/business practices procedures and equipment
Additional Comments
- EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age race color religion sex national origin disability and pregnancy childbirth or related medical conditions including but not limited to lactation.
- Training: Taxpayer Assistance Officers will participate in a training program to ensure they have the knowledge and skills to successfully perform their job.
- Hours: On-site work hours are 8:30 a.m. 5:00 p.m. Monday Friday (37.5 hours per week)
- Career Development Plan: This position is part of an SCDOR Career Development Plan which provides opportunities for growth and development.
Ready to apply
- Apply online and complete the application fully including all current and previous work history and education.
- You may submit a resume but it will not be considered as a substitute for completing the entire application.
- Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
- Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check which includes fingerprinting.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
