Head of US End User Technology Infrastructure Engineering
Head of US End User Technology Infrastructure Engineering
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$ 165000 - 220000
1 Vacancy
Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
The Head of US End User Technology Infrastructure Engineering will lead and oversee the design strategy and management of end-user technology solutions for the bank. This role is responsible for ensuring a seamless secure and efficient technology experience for all employees enabling productivity and collaboration while maintaining compliance with regulatory requirements. Youll develop and execute the end-user technology strategy aligning with business goals and objectives. To do this You will collaborate with senior management and cross-functional teams to ensure that end-user technology aligns with the broader IT and business strategies. You will be expected to drive innovation lead a high-performing team and ensure the continuous improvement of end-user services.
CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 3-4 days per week on-site while other days may be remote.
How youll succeed
Team Management: Lead mentor and develop a team of engineers and technical professionals fostering a culture of innovation accountability and continuous learning.
Technology Infrastructure Management: Oversee the design implementation and management of end-user technology infrastructure including laptops desktops mobile devices virtual desktops (VDI) and collaboration tools (e.g. Office 365 Teams).
Service Delivery and Support: Ensure high levels of customer satisfaction through efficient and reliable end-user services. Oversee the service desk and support teams to ensure timely and effective issue resolution optimizing the technology experience for all employees.
Security and Compliance: Work closely with information security teams to ensure that all end-user technologies are secure and comply with regulatory requirements particularly in banking and finance. Lead initiatives related to endpoint security access controls and data protection.
Innovation and Technology Roadmap: Stay updated on emerging technologies trends and best practices in end-user computing. Drive innovation by introducing new tools solutions and practices that enhance employee productivity collaboration and technology engagement.
Vendor and Budget Management: Manage relationships with key technology vendors and suppliers. Ensure the efficient use of the budget for end-user technology including hardware software and service contracts.
Performance Monitoring and Reporting: Develop KPIs and metrics to track the performance reliability and satisfaction of end-user technologies. Report regularly to senior leadership on the progress challenges and successes of the end-user technology initiatives.
Communication: You possess strong communication leadership and interpersonal skills enabling effective collaboration with cross-functional teams and the ability to convey technical concepts to non-technical stakeholders. Additionally you are adept at utilizing various approaches and tools to foster cooperation resolve issues and drive initiatives across Technology Operations and Application Development teams while engaging with internal business partners and leadership
Who you are
You demonstrate 10 years of experience in Technology Infrastructure Management with a strong focus on IT Service Management (ITSM) Transformation and Project Delivery with 5 years in a leadership role preferably within Telecom or Financial Services industry. You have experience with cloud-based infrastructure and a deep knowledge of Telephony end-user computing technologies including VDI Windows Mac OS mobile device management (MDM) Office 365 collaboration tools and endpoint security as well as expertise in telecom solutions. You have a Bachelors degree in Computer Science Information Technology Engineering or a related field.
You are also a certified professional. Certification in ITIL Foundations is ideal. Experience in process engineering and knowledge of banking regulations and standards such as FFIEC PCI-DSS or GDPR as they apply to end-user technology is an asset.
California residents your privacy rights regarding your actual or prospective employment
At CIBC we offer a competitive total rewards package. This role has an expected salary range of $165000- $220000 based on experience qualifications and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical Dental Vision Health Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave Parental Leave and Vacation) Holidays and 401(k) in addition to other special perks reserved for our team members.
This position does not offer visa sponsorship.
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What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
IL-70 W Madison St 10th FlEmployment Type
RegularWeekly Hours
40Skills
Application Production Support Business Requirements Implementation Management IT Service Level Management IT Service Management (ITSM) ITSM IT Telecom Operational Efficiency People Management Service Levels Strategic Objectives Technical LeadershipRequired Experience:
Director
Employment Type
Full-Time
