drjobs Customer Success Specialist, APAC Ecommerce

Customer Success Specialist, APAC Ecommerce

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1 Vacancy
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Job Location drjobs

Bengaluru - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

What Youll Be Spending Your Time On

  • Oversee and manage existing client relationships specifically in the ecommerce domain and play an active role in developing long-term partnerships with top users by identifying emerging business needs and collaboratively building value propositions.

  • Proactively strengthen existing relationships and create new ones to maximize acquisition retention and up-sell opportunities.

  • Support the growth of the companys capability in the financial services industry by developing and executing a go-to-market strategy in collaboration with analytics business development managers sales and delivery teams.

  • Work closely with Customer Success Managers to accelerate onboarding and growth of high-potential customers into their portfolios.

  • Maintain accurate and updated records of customer activities within the CRM platform.

  • Participate in events BTL (below-the-line) activities and represent Payoneer in industry forums to drive brand awareness and visibility.

  • Create and articulate compelling value propositions for Payoneer services in coordination with the marketing team.

  • Develop long-term strategic relationships with key stakeholders.

  • Draft and maintain business reports to support decision-making and performance tracking.

Must-Have Qualifications:

  • 12 years of experience in account management business development or other relevant client-facing roles

  • Fluency in English (written and verbal)

  • Bachelors degree preferably in Business Communications or a related field

  • Strong ability to develop business cases conduct financial analysis and forecast impact

  • Ability to see the big picture understanding how business drivers interconnect to drive growth

  • Excellent written and verbal communication skills

  • Detail-oriented with strong analytical and business reasoning skills

  • Proven track record of meeting and exceeding business goals

  • Comfortable making decisions in dynamic environments and anticipating future needs

  • Highly organized focused and able to work under pressure


Nice to Have (Preferred Experience):

  • Experience in the IT/software industry

  • Background in the ecommerce industry (e.g. platforms logistics)

  • Familiarity with Salesforce or other CRM systems

  • Experience in the payments or banking industry

  • Exposure to direct sales for small businesses involved in cross-border trade

  • Experience with digital marketing affiliate marketing or social media

  • Proficiency in data analytics and BI tools

  • Experience working with and collaborating across remote teams

#LI-PP1
#LI-Onsite


Required Experience:

Unclear Seniority

Employment Type

Full Time

Company Industry

About Company

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