Customer Success Specialist, APAC Ecommerce
Customer Success Specialist, APAC Ecommerce
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What Youll Be Spending Your Time On
Oversee and manage existing client relationships specifically in the ecommerce domain and play an active role in developing long-term partnerships with top users by identifying emerging business needs and collaboratively building value propositions.
Proactively strengthen existing relationships and create new ones to maximize acquisition retention and up-sell opportunities.
Support the growth of the companys capability in the financial services industry by developing and executing a go-to-market strategy in collaboration with analytics business development managers sales and delivery teams.
Work closely with Customer Success Managers to accelerate onboarding and growth of high-potential customers into their portfolios.
Maintain accurate and updated records of customer activities within the CRM platform.
Participate in events BTL (below-the-line) activities and represent Payoneer in industry forums to drive brand awareness and visibility.
Create and articulate compelling value propositions for Payoneer services in coordination with the marketing team.
Develop long-term strategic relationships with key stakeholders.
Draft and maintain business reports to support decision-making and performance tracking.
Must-Have Qualifications:
12 years of experience in account management business development or other relevant client-facing roles
Fluency in English (written and verbal)
Bachelors degree preferably in Business Communications or a related field
Strong ability to develop business cases conduct financial analysis and forecast impact
Ability to see the big picture understanding how business drivers interconnect to drive growth
Excellent written and verbal communication skills
Detail-oriented with strong analytical and business reasoning skills
Proven track record of meeting and exceeding business goals
Comfortable making decisions in dynamic environments and anticipating future needs
Highly organized focused and able to work under pressure
Nice to Have (Preferred Experience):
Experience in the IT/software industry
Background in the ecommerce industry (e.g. platforms logistics)
Familiarity with Salesforce or other CRM systems
Experience in the payments or banking industry
Exposure to direct sales for small businesses involved in cross-border trade
Experience with digital marketing affiliate marketing or social media
Proficiency in data analytics and BI tools
Experience working with and collaborating across remote teams
#LI-PP1
#LI-Onsite
Required Experience:
Unclear Seniority
Employment Type
Full Time
