Front Desk Agent - Hilton Motif Seattle
Front Desk Agent - Hilton Motif Seattle
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage for you and your family (when you avg 80 hours a month).
- Vision dental life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) you will accrue up to 18 days/144 hours in the first year
- Supportiveparental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).
- Go Hilton travel discount program: 110 nights of discounted travel per calendar year
- Matching 401(k)
- Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
Other Compensation
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Front Office Upselling Incentive Program Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades early check-in fee and late check out fees. Eligible for up to 15% commission pay out.
- Complimentary meals in the cafeteria while on shift
- Commuter Benefit - Unlimited city and county public transit for only $18/mo.
EOE/AA/Disabled/Veterans
The Hilton Motif Seattle is looking for its nextFront Desk Clerkto join their dynamic team!
Located on 5th Avenue in the heart of downtown Seattle this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the citys finest restaurants shopping entertainment venues museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views approximately 22000 square feet of meeting space and 319 newly redesigned rooms.
Come join the Hilton Motif Team where you will find an award-winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team!
Classification: Full-Time
Shifts: must be able to work mornings evenings weekends and holidays are required
The hourly rate range is $23.50 - $24.00 and is based on applicable and specialized experience and location.
The ideal candidate should have at least one year of customer service experience and minimum 6 months of hotel front desk experience with schedule flexibility. Hilton experience is strongly preferred.
What will I be doing
As a Front Desk Clerk you would be responsible for checking in and checking out guests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assist Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely friendly and efficient manner.
- Provide driving and/or walking directions to guests to local destinations.
- Ensure a high level of product knowledge of the hotel including but not limited to directions hours of outlet operation hotel services hotel events and local and community events and attractions.
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
- Provide or obtain accurate information.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
