Program Manager, Enterprise Platforms Issues & Events Change Management
Program Manager, Enterprise Platforms Issues & Events Change Management
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$ 110000 - 190000
1 Vacancy
Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies and a commitment to back the broader engineering community through open source our mission is to power your success. Because Amex Tech is powered by our technology our culture and our colleagues.
How will you make an impact in this role
The Technology organization partners with the American Express business to enable support and drive the companys growth plans and strategic priorities by supporting the delivery and operations of technology capabilities platforms and services globally. Specifically the team delivers global capabilities and services in support of American Express customers and colleagues and it is responsible for the companys technology infrastructure providing 24x7 support to ensure an uninterrupted high-quality experience for external and internal customers. It also governs technology risk and information security across the American Express enterprise.
The Technology Process Risk Reduction & Enterprise Platforms (EP) Risk Advisory team are dedicated to delivering Tech wide risk reduction programs and driving efficiencies in the management of Issues and Events for EP. This involves the timely identification response and resolution to minimize impact as well as to prevent recurrences.
With the growing importance of Issues and Events Management we arelooking for a Program Manager EP Issues & Events Change Management focused on identifying managing and mitigating operational risk while ensuring compliance with organizational policies and regulations.
The Program Manager EP Issues & Events Change Management will:
- Perform Thematic Analysis on Technology Operational Risk Events to identify potential systemic risks or control weaknesses within BU processes
- Perform quality assurance on documentation of issue/ORE type urgency severity/impact (e.g. impact analysis) and investigate as necessary to understand and address the root causes
- Analyze data to produce actionable insights enabling data-driven decisions
- Oversee the risk escalation process including monitoring KRIs validating escalation and communicate status updates to stakeholders to embed accountability along the process collaborating with other Operational Risk Management (ORM) / Control Management teams as necessary
- Engage with key stakeholders including business unit leaders compliance officers and regulatory bodies to facilitate effective issue management and resolution.
- Prepare and present detailed reports on issue status trends and outcomes to senior management and governance committees
- Help in the development of BU-specific procedures and additional standards (i.e. escalation protocols) related to the execution of the Operational Risk Management programs.
- 6 Years experience in operational risk management Understanding of critical operational risk management lifecycle activities
- Excellent project management communication and interpersonal skills with an ability to interact and obtain buy-in from senior BU/tech counterparts
- Expertise in process governance thematic analysis risk-based escalation with a track record of establishing and overseeing robust decision-making processes that align with policies regulatory frameworks and/or operational standards
- Experience within financial services industry
Strong analytical and problem-solving skills with an ability to analyze data identify trends and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelors degree in finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
- Experience in at least one of the following:
o Scoping prioritizing and support remediation of operational risk events
o Investigating and conducting root cause analysis to address repeated operational risk issue types
o Performing quality assurance on documentation of operational risk issues and events
o Overseeing the remediation process for operational risk issues and events
o Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability
o Supporting and overseeing the E2E issue resolution process embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
o Proven ability to adjust quickly to shifting priorities multiple demands ambiguity and rapid change.
o Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction.
o Excellent project management and Leadership with strong interpersonal skills
o Strong relationship management skills to manage relationships at all levels
o Experience in process governance with an understanding of processes that align with policies regulatory frameworks and/or operational standards
Salary Range: $110000.00 to $190000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Required Experience:
Manager
Employment Type
Full-Time
