Database Manager
Database Manager
Posted on :
15-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
$ 85000 - 135000
Vacancy
1 Vacancy
Posted on :
15-06-2025
Job Description
Summary:
At American Place Casino being a culture fit means embracing our mission to deliver exceptional guest experiences in an environment of relaxed elegance. We value team members who are committed to professionalism collaboration and respect. Individuals who take pride in supporting one another and creating a welcoming atmosphere where every guest feels valued and eager to return.
American Place Casino is seeking an experienced and data-driven Database Manager to support the Marketing team by managing and analyzing the player database for targeted campaigns segmentation and data integrity. This role requires at least three years of hands-on experience in database management ideally within the casino and/or hospitality industries and proficiency with platforms such as or similar to Konami SYNKROS Medallia Oracle Analytics Excel and Google Looker Studio. The Database Manager will collaborate cross-functionally to develop and refine direct mail and marketing strategies ensuring optimal performance and alignment with revenue and market share goals.
Essential Duties and Responsibilities:
- This position at a minimum must demonstrate excellent guest service and leadership skills while responsible for the preparation and analysis of the propertys marketing strategies which focuses on customer acquisition retention and overall player engagement.
ESSENTIAL JOB FUNCTIONS:
Oversee the integrity accuracy and security of all marketing-related databases ensuring compliance with data governance and gaming regulations.
Segment and analyze player databases to support targeted marketing campaigns including direct mail email SMS and VIP programs.
Collaborate with the Casino Operations Executive F&B Finance IT Marketing and Player Development teams to optimize player reinvestment strategies track campaign effectiveness and ensure consistent and secure data handling.
Leverage platforms such as but not limited to Medallia OPTX Oracle Analytics and/or SQL SYNKROS to extract transform and analyze player and transaction data for campaign development real-time host outreach and post-campaign analysis.
Assist in the transition and integration of Google Looker Studio as a primary reporting and visualization tool; develop and maintain dashboards ad hoc reports and performance metrics using Excel and Looker Studio.
Coordinate with external vendors and internal teams for data file transfers FTP management and campaign execution support.
Design implement and document standardized database management procedures workflows and best practices.
Troubleshoot data discrepancies maintain database documentation and coordinate with IT for enhancements and system upgrades.
Support the setup execution and measurement of all direct marketing programs ensuring accurate list pulls segmentation and actionable insights through both quantitative and qualitative analysis.
Coordinate with the Players Club to handle returned mail processes including address correction and data flagging.
Stay current on industry trends tools and technologies to enhance marketing analytics and reporting capabilities.
Participate in broader marketing activities such as tournaments giveaways and special events as needed.
Maintain the highest degree of confidentiality in all aspects of data handling and analysis.
Ensure all marketing activities remain compliant with regulatory requirements and internal policies.
Perform other related duties and special projects as assigned by management to support the overall success of the casino and marketing department.
SUPERVISORY RESPONSIBILITIES:
Directly supervise coach and develop a team of marketing professionals.
Assign tasks set performance goals and monitor progress to ensure departmental objectives are met.
Provide ongoing training mentorship and performance feedback to support team growth and professional development.
Conduct regular team meetings to communicate updates share best practices and encourage collaboration.
Oversee scheduling time management and workload distribution for marketing team members.
Address and resolve personnel issues in accordance with company policies and procedures.
Foster a positive inclusive and high-performance work environment that aligns with American Place Casinos values and service standards.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Must be able to sit stand or walk for extended periods of time throughout the shift.
Ability to lift carry push or pull up to 25 pounds as needed for event setup or marketing materials.
Frequent use of standard office equipment including computers phones printers and copiers.
Must be able to work in a fast-paced sometimes noisy casino environment with varying levels of lighting and temperature.
Occasional travel within the region may be required for offsite promotions or training.
QUALIFICATIONS:
Proficiency with Konami SYNKROS or similar Casino Management Systems is highly preferred.
Experience with OPTX Oracle Analytics and/or SQL and advanced Excel (pivot tables formulas VBA/macros).
Familiarity with Google Looker Studio and Google Workspace tools is a strong plus.
Advanced SQL skills for querying segmentation and data validation.
Strong analytical organizational and communication skills with attention to detail.
Ability to manage multiple projects and deadlines in a fast-paced environment.
EDUCATION AND EXPERIENCE:
Bachelors degree in Computer Science Information Systems Marketing Analytics or a related field.
Minimum 3 years of experience in database management preferably in a casino gaming or hospitality environment.
Knowledge of data security privacy regulations and best practices in database marketing.
Prior experience supporting marketing teams with campaign analysis and player segmentation in a casino environment.
CERTIFICATES LICENSES REGISTRATIONS:
Must be able to obtain and maintain all required gaming licenses and work authorizations.
CORE COMPETENCIES:
Guest Service Excellence
Collaboration and Teamwork
Adaptability and Coachability
Communication Skills
Problem-Solving and Innovation
Professionalism and Integrity
Organizational Skills
Growth Mindset
Technological Agility
Salary Range:
- $85000-135000
Company Statement on EOAA:
- American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
