Training Specialist PM

The Training Specialist/Project Manager is responsible for creating and delivering a training development plan complete with materials tutorials instructions and learning resources such as online modules and guides. The Training Specialist/Project Manager will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources.

• Develop and deliver customer training for implementations and upon request; deliver training within the context of the customers implementation and configuration plan
• Develop and maintain detailed user manuals technical guides release notes and online help content
• Create clear concise comprehensive tutorials FAQs and how-to guides
• Develop and maintain Help Center documentation including collaboration with internal and external resources for training videos
• Design develop and maintain a database of training materials including presentations videos and e-learning modules
• Create training manuals and guides for end-users and internal staff
• Create training strategies initiatives and materials including communication for external customer releases
• Maintain expertise in the DCI user interface and core operational workflows
• Maintain familiarity with the customer industry to evaluate workflows and design/deliver training
• Evaluate the user and workflow impact of new features and functionality; determine and deliver the appropriate training and communication
• Establish processes for cross-team collaboration about training communication and documentation updates for system changes
• Provides leadership coaching feedback development and discipline (as necessary) and acts as a role model within the organization
• Delegate appropriate responsibilities to project teams
• Work closely with software developers product managers support teams and other stakeholders to gather information and understand software functionalities
• Conduct training sessions for customers and internal teams
• Deliver training in various formats including in-person virtual webinars recorded and online courses
• Review edit and test documentation and training materials for accuracy clarity and consistency. Ensure all content complies with company standards and industry best practices
• Stay up-to-date on the latest tools and resources
• Perform all other job-related duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies procedures standards and guidelines and act accordingly.

MINIMUM QUALIFICATIONS

• Bachelors degree in education business information technology or related field
• 3 years experience as a trainer corporate training specialist or related position
• 3 years experience with training software such as Articulate Captivate or similar
• 1 - 3 years experience in project management Project Management Professional (PMP) preferred or willing to obtain
• Proficient computer skills Microsoft Office Suite (Word PowerPoint Outlook and Excel) and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy/mission statement/sales goals
• Strong project management skills with the ability to supervise multiple projects
• Good interpersonal skills and communication with all levels of management
• Able to multitask prioritize and manage time efficiently
• Excellent verbal and written communication skills
• Strong public speaking ability
• Able to analyze problems and strategize for better solutions

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process please submit your request through one of the following methods listed below:

(a) Dedicated fax
(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa AZ 85206- Attn Human Resources
(d) Dedicated phone 1- Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY