Assistant, Financial Aid
Assistant, Financial Aid
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Job Description
JOB SUMMARY
The Financial Aid Assistant is responsible for general financial aid customer service by answering calls emails chats and other inquiries.
Processes online forms and conducts quality assurance of reported and submitted information.
Assists students at a campus location if needed.
ESSENTIAL FUNCTIONS
Serve as primary Customer Service Representative to promote and ensure student access success and to promote customer satisfaction.
Perform document tracking to better serve students.
Collect manage and maintain sensitive records (i.e. financial statements college records medical records citizenship documents divorce decrees etc. ).
Analyzes and interprets federal state and institutional regulations and policies to assist students with the application for Federal State and Institutional funds.
Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timelines for registration and payment of fees.
Respond to student questions and inquiries by answering calls emails online chats and submissions to the Student Resolution Center.
Process online form submissions including performing quality assurance on the information submitted.
Assist with Financial Aid Orientation.
Provide guidance and assistance for students making application online.
Answer telephone calls greets visitors respond to routine inquiries take and relay messages.
Use word processing software and student information to develop correspondence and retrieve information.
Record student information in administrative computer system including typing detailed comments regarding student situations.
Track and report customer service data.
Establish and maintain student/program files and records.
Perform outreach activities.
Perform other duties tasks and assignments as required.
QUALIFICATIONS
Education & Experience
- High school diploma/GED required
- Associates degree preferred
- Minimum 1 year working in a financial aid office preferred
Licensing & Certification
- Valid Texas Driver License
Special Skills
- MS Office Programs
- Knowledge of PeopleSoft
- Budget Management
Competencies
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating Effectively
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code 51.215
The Organization
Houston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest singly-accredited open-admission community colleges offering associate degrees certificates workforce training and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive administrative financial or something else youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies second only to New York Citys 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town and dont forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system with many Houston area hospitals consistently ranking among the nations top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area museums are a large part of Houstons cultural scene.
- Houston is theCulture & Culinary Capital of Texaswith more than 7500 restaurants and eating establishments covering 60 cuisines.
If this sounds like the role for you and youre ready to join an amazing team please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race color religion sex gender identity and expression national origin age disability sexual orientation or veterans status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Sandra Jacobson Director EEO/Compliance Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX 77266
HCC values its employees and their contributions promotes opportunities for their professional growth and development and provides a positive working and learning environmentthat encourages involvement innovation and creativity.
Individuals with disabilities who require special accommodations to interview should contact .
Employment Type
Full Time
