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Job Description
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence integrity guides our conduct empowerment shapes our successes and a sense of community binds us together.
As a Customer Service Coordinator at FRG you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries quality-checking reports sent to clients managing incoming calls and collaborating with various departments to facilitate service onboarding across the business.
- Managing Customer Enquiries: Handling customer enquiries via phone email or in person and providing accurate information.
- Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner.
- Order Processing: Managing and processing orders forms applications and requests.
- Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues.
- Record Keeping: Maintaining records of customer interactions transactions comments and complaints.
- Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement.
- Training Staff: Training and supporting customer service staff to ensure high standards of service.
- Policy Implementation: Developing and implementing customer service policies and procedures.
- Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly.
- Strong customer service skills with excellent communication and phone etiquette.
- Computer literacy and proficiency in basic software applications.
- Good organisational skills and effective time management.
Employment Type
Full-Time
