IT Help Desk Support Specialist
IT Help Desk Support Specialist
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Job Description
CLV Group: Building Value. Building Communities.
CLV Group is a premier Canadian real estate firm specializing in the acquisition development and management of high-quality real estate assets. We deliver exceptional returns by aligning strategic acquisitions with expertly executed developments innovative asset management and operational excellence. Our consistent performance is no accident - its driven entirely by the strength of our people.
Where Passion Meets Performance
What truly differentiates CLV is our belief that real estate can - and should - be a force for good. Were not just in the business of buildings; were in the business of building better communities. From office-to-residential conversions to mixed-use developments we approach every project through a lens of sustainability impact and long-term value.
Our culture is rooted in passion purpose and a strong sense of community. We cultivate thriving environments where residents businesses and neighbourhoods flourish. Philanthropy and social responsibility are embedded into our DNA ensuring that as we grow so do the communities we serve. We want to show the world that a business can scale AND do good at the same time.
An Opportunity to Grow With Us
CLV is at a pivotal moment of expansion. With aggressive growth projections and a robust pipeline of projects we are actively scaling across all areas of our business. For investors that means strong fundamentals and long-term value creation. For top-tier talent it means meaningful work career growth and a chance to be part of something transformative.
If you are a professional looking to build a rewarding career in real estate - CLV Group offers an unparalleled opportunity to grow contribute and make a lasting impact.
Find out more about our upcoming projects here:Real Estate Development Ottawa CLV Group
About the Role
We are seeking a highly motivated and detail-oriented junior level IT Help Desk Support Specialist to join our high-performing IT team. Known for delivering exceptional service and trusted across all levels of the organizationincluding senior leadershipour IT team plays a vital role in ensuring smooth and secure day-to-day operations across the company.
This entry-level position is ideal for an individual who demonstrates strong technical aptitude a proactive mindset and a genuine commitment to providing outstanding internal customer service. You will serve as the first point of contact for technical support contributing to the teams reputation for excellence responsiveness and professionalism.
In addition to the duties typically expected of a junior level IT professional you will be responsible for:
Technical Support:
- Serve as the first point of contact for IT support requests providing prompt and professional assistance to internal users across all departments.
- Troubleshoot and resolve basic hardware software and connectivity issues escalating more complex matters as appropriate.
- Ensure timely and accurate logging tracking and resolution of support tickets in accordance with team service standards.
- Maintain clear and effective communication with users throughout the support process.
User Onboarding & Equipment Setup:
- Support onboarding and offboarding processes including provisioning of user accounts configuring laptops and mobile devices and managing access to systems and tools.
- Ensure all equipment is configured according to company standards and ready for deployment in a timely manner.
Systems Maintenance & Documentation:
- Perform routine maintenance and software updates on user devices in coordination with senior IT staff.
- Assist in maintaining accurate inventory of hardware software licenses and IT assets.
- Contribute to internal knowledge base documentation to support ongoing service improvements.
The IT environment youll support includes:
- Windows 11 desktops and laptops.
- Microsoft 365 applications (Outlook Teams SharePoint OneDrive).
- Network-connected printers and scanners.
- Corporate-managed iPhones and mobile devices tablets and iPads
Most importantly we are a small yet mighty team. This is a roll up your sleeves help where you are needed kind of role. We are looking for a new team member who will be a culture builder someone who will lean in to help us build an engaged and positive work environment and someone who will support our success when and as needed as our team will do for you when you need it.
This role is based in our offices five days a week giving you the opportunity to work closely with your colleagues learn from experienced professionals and grow in a highly engaged team environment.
Qualifications & Attributes
- 12 years of experience in an IT support or help desk role or relevant technical training.
- Strong verbal and written communication skills with a calm and courteous approach under pressure.
- Foundational knowledge of Windows and/or macOS environments Microsoft 365 and common business applications.
- Demonstrated commitment to accuracy organization and confidentiality.
- A proactive service-minded attitude with a willingness to learn and grow within a collaborative team environment.
Find out more about our culture and working at CLV here: Talent and Culture - CLV Group
We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people period. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national or ethnic origin gender age disability sexual orientation gender identity and/or expression marital or civil status political affiliation family or parental status or any other status protected by the laws or regulations in the jurisdictions in which we operate.
We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Our team handles a lot of sensitive information which means we require all candidates that receive and accept employment offers to complete a background check before being hired.
Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada.
Only selected candidates will be contacted. No phone calls please.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
