AWS connect Engineer
AWS connect Engineer
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1 Vacancy
Job Description
Centene:- R0thru Brillio
Role:- AWS connect Engineer
Remote
$60/hr candidate rate
Job Summary:
We are seeking an experienced AWS Connect Engineer to design implement and support cloud-based contact center solutions using Amazon Connect. You will play a key role in configuring call flows integrating third-party systems and optimizing the overall customer service experience through cloud-native technologies.
Key Responsibilities:
Design develop and maintain Amazon Connect contact center solutions including call flows queues routing profiles and IVRs.
Integrate Amazon Connect with other AWS services such as Lambda Lex (Chatbots) Polly DynamoDB S3 CloudWatch and external CRMs or ticketing systems (e.g. Salesforce Zendesk).
Develop Lambda functions to support real-time call processing and data integrations.
Work closely with customer experience teams to understand business requirements and optimize call routing logic.
Monitor troubleshoot and improve contact center performance using CloudWatch AWS Connect Metrics and analytics tools.
Support user authentication customer data access and real-time reporting solutions.
Implement CI/CD pipelines and infrastructure as code using tools like CloudFormation or Terraform.
Ensure compliance with security and privacy standards across all voice and data interactions.
Required Skills & Qualifications:
Overall 8yrs with 3 years of experience with Amazon Connect and cloud contact center engineering.
Strong understanding of AWS Lambda Lex Polly CloudWatch S3 and related AWS services.
Experience in building and maintaining IVRs routing profiles and call flows within Amazon Connect.
Proficiency in JavaScript Python or for Lambda function development.
Familiarity with REST APIs and CRM integrations.
Strong problem-solving and communication skills with an ability to explain technical concepts to non-technical stakeholders.
Preferred Qualifications:
AWS Certification (e.g. AWS Certified Solutions Architect Developer or Machine Learning Lex/Polly).
Experience with Chatbots Contact Lens Amazon Lex V2 or real-time transcription tools.
Background in telecom or customer support technology.
Experience with enterprise telephony SIP or CTI integration is a plus.
Design,develop,queues,routing profiles,Lex (Chatbots),Polly,DynamoDB,S3,CloudWatch,and external CRMs or ticketing systems (e.g.,Salesforce,troubleshoot,and improve contact center performance using CloudWatch,AWS Connect Metrics,and analytics tools. Support user authentication,customer data access
Employment Type
Full Time
