Job Purpose :
Ensure value build up & cross-sell in assigned base current account relationships.
The candidate will be responsible for Current Account Acquisition & On boarding/ Portfolio Quality & Hygiene.
Job Responsibilities :
Customer Engagement
- Customer engagement / personal visits at pre- defined frequency
Customer Service
- Specialized resource to pro-actively resolve customer queries service requirements product customization etc. to ensure primary banking behavior
Enhance Relationship Value Enhancement
- Help customers with appropriate products to fulfill family and business banking needs including those of Group Firms and thereby maximize relationship value
Product Penetration
- Understand customers business profile/requirements and fulfill needs via products/services such as Trade Finance / Forex Cash Management Services POS Machines / Payment gateway solutions doorstep banking Loans Life / General Insurance etc.
Migration to Digital Platform
- Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net Mobile Banking Phone Banking Insta-Alerts Email Statements etc as per customer profile/needs/preference
Central Initiatives
- Maintaining portfolio health i.e. Account activation & balance maintenance
- Ensure action on central triggers / customer service initiatives
Candidates Profile:
- Experience in Current Account Relationship Manager.
- The candidate will be responsible for Current Account Acquisition.
- On boarding/ Portfolio Quality & Hygiene.
current account relationship manager,relationship manager,current account acquisition,client acquisition,CARM